Homewood Suites Phoenix Airport South

This hotel is fantastic!!! From the free hot breakfast in the morning to the comfortable beds, this is a must stay if you’re in Phoenix. We arrived at 11pm, called the hotel for the shuttle and they sent Mondo to get us. He was fast and efficient! He even treated us the next morning at breakfast. The front desk staff was so helpful and kindhearted; when we arrived we were greeted and offered free treats like chocolate, Swedish fish and nuts. When we got to the room we found it to be clean and comfy. We went right to bed and the best sleep in a hotel. The bed, sheets and pillows were super comfy. This will be our go to hotel next time we are in Phoenix. The kids were disappointed we didn’t have time to use their huge outdoor pool.

We stayed there so we could shuttle back and forth to the airport. They don't have a shuttle, they use Uber. You have to call the front desk to arrange it. Long story short, they left us stranded at the airport for an hour because THEY DON'T ANSWER THE PHONE. Even though you've already checked in, they give priority to customers in the hotel standing in line. No, just no. The first uber they arranged never showed up and I could not contact the uber because the hotel gave them the wrong phone number (eyes rolling). Won't EVER stay there again.

My nephew lost left his iPad in our rooms after we had checked out. We called no less than 30 min after and asked if they can please grab the iPad that we left on the bed and have it ready for us to pick up at the front desk & they said “no problem”. But when we went inside to grab it from the front desk, they were clueless about the situation and didn’t want to cooperate on the missing iPad. On find my iPhone the iPad was still in the building and wasn’t helping us out on finding it’s where abouts. They weren’t helping us out. Makes me wonder if they were covering for someone who stole it, either housekeeping or maintenance.