POINTE HILTON AT TAPATIO

When I arrived, I was surprised by the antiquated room. My tv would not work so I called for maintenance. The person came and fixed the tv and left. The toilet handle stayed down after every flush. I was running late for a workshop and found the toilet kept running until I flipped the handle up. The toilet paper holder was just sitting in the wall. When I went to get toilet paper, the holder came right out of the wall. I got up the next morning and the coffee pot would not work. I called for a new one. Someone came to my door and handed me a box with a coffee maker in it and they left. I did not exactly have time to unbox and set up a new coffee pot. They have the old fashioned coffee makers where you put a little pouch in one side or two, pick one cup or two, fill with water and turn the power on. There were only two garbage containers in the entire suite and each of them was a very thin tin container that holds no more than a few tissue or a cup of coffee. It’s hard to clean up after yourself when the garbage can provided is just a tiny container. For the price, I expected a much nicer facility. The rooms are aged. The tub/shower does not have a removable shower heard so it’s hard to clean up a child. The tub does not have a proper drain plug so going for a bath is also not an option. We thought there was a lazy river, there is not! There are a few difference pools and one has some small falls, where water trickles over some rocks. I felt I paid a lot more than what the experience was worth.

Older Facility, very nice staff. Phoenix is hot in July and the concrete surfaces around the pool areas are even hotter. Take flip flops or slides to wear the second you step out of the water. The room was older but nice. Every staff person I spoke with was exceptionally ice and professional. I would like to come back between November and February

This places is a gorgeous cozy oasis away from the city that makes you feel like you're on a tropical island every night! The staff is superb and polite, the rooms are huge and incredibly quiet and comfortable! The bed is to die for!! I will be staying here EVERY time I travel to Phoenix ⭐️⭐️⭐️⭐️⭐️