Sheraton Crescent Hotel

My experience was with the food at a wedding reception. Chicken chardonnay was horrible. They serviced the chicken with the bone in. Who leaves a chicken breast on the bone at a formal wedding for the guest to have to eat around while dressed in formal attire. The chicken should have been boneless and sliced in half length ways, so it would be tender. The potatoes were way to spicy, and I like spicy food, but those potatoes were to hot without any other flavor. No salt or any other taste just hot spicy. I think red chili powder. With cold green beans. I paid for this and was so disappointed. It was for my daughter's wedding . I could not believe the chicken. They drop my daughter top of her cake that you usually save for the 1st anniversary but now she doesn't have it because they drop it and through it in the garbage. I paid so much for that wedding. I'm talking $ 30,000 range and that was with me doing most of the decorating. What a disappointment. I did the chairs and the sashes and all the table decor. For that much money you would think the food would be exquisite. Not so. I WOULD NOT RECOMMEND THIS PLACE AT ALL.

If I could rate a -10 I would. I was supposed to be booked for this hotel that I’ve stayed at for the past 5 yrs only to have my reservation canceled with no call, email or explanation. When I called Marriott they told me I cancelled it! I phoned 3 times with bewildered staff not knowing why my reservation was cancelled. I only found out the hotel was closed because of recent reviews but here’s the kicker…they charged my visa in February for the stay when the hotel had already been closed for a month! The last straw was an email from Marriott saying “sorry we have no way of refunding you but here’s a coupon”. I had to claim fraud with my financial institution in order to be refunded. The manager of this establishment and Marriott themselves apparently are okay with their unethical business practices. To say I’m disgusted is a understatement.

Cancelled our reservation with no explanation or communication and then when we called to inquire why, their phones just ring busy. Aren't Sheraton's supposed to be good quality? This has been an absolute headache scrambling to find a new hotel last second. Avoid this location!