The day before we arrived I discovered that Central Best Western had messed up my reservation. The staff at the Hotel did an outstanding job getting sorted out in no time. Then Alaska Airlines cancelled our flight because of a little snow. The terms of the reservation said I had to cancel more than 24 hours before arrival. I had missed that deadline, The hotel staff charged me one night and waived the rest of the reservation, which was very reasonable. I'm sorry we didn't actually get to stay there, but I thought they should get kudos for excellent customer service.