Buffalo Pointe Inn

My mother reserved multiple rooms for a trip we had for the weekend. My sister and I stayed in the room off the kitchen with 2 queen beds. My bed had dirty sheets. There was hair all over it with, a huge crumb of something, and stains near the foot of the bed. Her bed also had hair in it. Every, and I mean every, single towel had hair on it. They also had what looked like makeup on it. There’s a certain expectation I would think when owning a hotel or air bnb that you’ll need to be consistently buying nice new linens/towels. Other people on the trip also complained of cleanliness. One couple on the trip even had a spider in their bed. Utensils in the kitchen were dirty with food caked to them. The main door handle kept on falling off. Lights don’t work. Doors lock people out of their rooms. Not a good experience at all. I feel like I need to bleach everything I brought with me and take the hottest shower possible.

First of all, make sure you don’t let Ally charge your card cause she will cancel your reservation you had booked for 10 months. We have stayed here several years, always booking our spot a year in advance. Ally cancelled our upcoming stay for 9/2023 because “she got a better money offer/opportunity & has to look out for herself.” All 20 of us had many busy lives that we organized for this trip to be called by a neighbor of the B&B (Colleen) to be told about our cancellation. The owner ally said, “Colleen was better with words” when I asked why we didn’t hear it from the owner herself. Unprofessional, full of spiders, zero customer service. Intrusion of your privacy by the neighbor and let’s not forget.. she will treat you like garbage for a better dollar! Don’t risk it!!!!! Stay somewhere else.

We booked a room for 2 nights here. My parents were celebrating their 50th wedding anniversary and had planned to ride on the Grand Canyon Railway in Williams. The hotel and rooms were shoddy. The bed was lumpy, the water trickeled out of the shower. The toilet was so low that my parents needed to assist each other just to stand up. In the morning, no one could be found to make the "raved about excellent breakfast." Coffee was available, from a machine that had been programmed to have it ready. Stale danish and some cold hard boiled eggs were all that could be found to eat. After finding no one, my parents left and went out to McDonald's for breakfast. I called the Buffalo Pointe Lodge later that morning to complain. My parents wanted to stay somewhere else for that second night, but the owner refused to refund our money and even hung up the phone on me. Don't go here!