Palace Hotel & Bath House

Ariel was top notch! She was super friendly, helpful and went above and beyond to help us with a situation. Rooms were clean, comfortable and nostalgic!

I visited the Palace Hotel and Bath House expecting peace and relaxation. Instead, I walked out shaking, humiliated, and in tears — an experience I will never forget for all the wrong reasons. The mineral bath area consists of small cubicles with no ceilings, something I was never told. I didn’t hear or see anyone else, so I genuinely believed I was alone. While in the bath I was trying to meditate but then someone started playing very distracting music that interrupted my meditation and I asked politely for the music to be turned off when someone changed it to something distracting. I made normal, reasonable requests — a towel, a time extension — nothing out of the ordinary for a spa. When I went upstairs afterward, everything changed instantly. The owner, Tyler (appeared to be in her 40s -50s had shoulder length completely gray hair) approached me out of nowhere and told me she was “astonished by my behavior” and that I was “the rudest person” she had ever had as a customer. I was stunned. I had no idea what she was talking about. She accused me of “yelling” and “ruining the experience” for others — even though I had spoken calmly and had no idea the entire facility shared open acoustics. I immediately apologized, over and over, because I felt horrible. I was crying, shaking, and trying to explain that I truly believed I was alone. Instead of listening, she doubled down. She told me I was “blacklisted” and needed to leave. Meanwhile, other patrons — the very people she claimed I had disturbed — came to comfort me. They told me I had done nothing wrong. They hugged me. They reassured me. They told me her reaction was completely out of proportion. I ended up having a panic attack from the shock and humiliation. My entire day was ruined. Days later, I am still shaken. When I tried to call to request a refund, I discovered my number had been blocked. No conversation. No explanation. No willingness to resolve anything. I have never in my life been treated the way I was treated at this business. I left feeling berated, belittled, and publicly humiliated for something I didn’t even know I had done wrong. The lack of sound privacy, the aggressive confrontation, the refusal to communicate afterward — all of it paints a very clear picture. Bottom-line, BEWARE of The Palace Hotel and Bath House and the tyrant who runs this establishment, Tyler/Tye! My experience was emotionally devastating, and no guest deserves to be treated this way. Consider yourself warned.

The hotel has lost its charm. They used to serve wine & cheese at check in. Turn down service with mints on the nightstand and continental breakfast in room. Now, you get none of that. Didn’t even replenish our coffee. Plus, red satin sheets. 👎