Wisteria Lane Lodging

I was the one who spent weeks searching for a luxury cabin with a view in Eureka Springs. I was crying so loud when we arrived at this property, I did not want to get out of the car! The management sent us the wrong GPS coordinates. The road to the property was not marked at all. And I am being generous calling it a road. Roads are paved. This is a should be traveled by 4 wheel drive vehicles only nightmare! Nothing on our reservation said what cabin we were in so that was also confusing. And what view? No lakes, no rivers, no mountains, no wildlife, nothing. This cabin is out in the middle of nowhere...next to a cattle ranch! We did not see another living soul at this property all week. And show me one wisteria and I will take everything back I have said. But you can't! There is not so much as one potted plant on this entire property! There were lots of spiders, ants and wasps, however. NO cell service, no wife, no internet. Sheets that do not fit the bed. Sheets and pillowcases that do not match. Washcloths have holes. Not enough linens for a 4 night stay. Toiletries for one night. We booked a 4 night stay. No facial or bath bars at all! Fully furnished kitchen? Not hardly. That would require trash bags, dish cloths, dish towels, a liquid measuring cup, cookie sheets, containers with lids, foil, wax paper, plastic wrap. There were dish tabs, but no dishwasher. I booked this cabin as I thought the jacuzzi would be good for my husband recovering from knee surgery. We could have done without the wall-sized mirror. It made the whole cabin look like the set of a 70's porno movie! My husband and I both tripped over the step up to the bed on the way to the bathroom. And we both tripped over all the rugs in the cabin. Definitely a hazzard! The dual reclining couch was broken on the left side. All of the faucets and showerhead were clogged with sediment and need new washers. Closet door is catching on a screw in the track and will not close. Outside grill is nasty, missing a drip pan and not working properly. No music upon our arrival. NO waterfall. No continental breakfast delivered on our first morning. Nothing! And the worst part. We left several calls for management to remedy the situation. And we did not get one return phone call from anyone! But have no fear. I am telling everyone I can about the horrible experience we had at these cabins!

I booked this for two nights for our honeymoon expecting the following : this is the description of services you read on their site: When you open the door to the casual elegance, you'll hear romantic music and see the soft lights glowing ~ you will feel truly pampered. The fully furnished kitchens include complimentary coffee, specialty hot chocolate, tea, gourmet tea latte. Enjoy the continental breakfast, complimentary in your cabin the first morning of your stay. We offer a variety of packages, from 'Wine and Roses" to Massage Therapists who will come to your cabin for a delightful, relaxing one-hour massage for the two of you. None of this is correct!!!! First when I booked the room I emailed to see about the package for our honeymoon and how to book the massage. They send back the picture of the wine, flowers, and strawberries and explain since Covid they no longer due massages. Understandable. But the mention of all other services was never mentioned. We arrived at 11:00 to no music, no soft lighting, fire place didn't work, no flowers or flower petals, no wine, or strawberries. We had complimentary coffee in the room in packages like a motel. The following morning no breakfast either. When I texted them and emailed about the wine, flowers, strawberries, fire place not working, or the wifi password since cell service is one bar. They replied with the message they don't have wifi. No response on the other services that we did not have. After several calls, emails, and texts and stopping by Chamber of Commerce and they explained these are new owners and own Regency Motel so maybe will answer that phone. They did not answer. At 3 pm they said they would send someone to fix the outside gas grill that did not work and the fireplace. By 5 when I messaged again they said someone will be there at 5:30. Someone did come fix fireplace and grill but was not able to explain why no other amenities were given. Needless to say the nice bath tub was amazing. The rest of our experience was HORRIBLE!!! Definitely not worth the $414.00 and thinking this would be a romantic honeymoon.

We have stayed in all four of the cabins so we could decide on a favorite. We have stayed in that cabin every year since (except one because it was booked). We have come for our anniversary every year since we got married in 2013. I found it by accident and we decided to give them a shot and feel in love. Peggy and Bob think of everything. We call the cabin our happy place and send all of our friends this way. If you are looking for a break from life and some peace, this is the place to be! It is secluded and peaceful but nit inconvenient. Having a cup of coffee, with a squirrel lol, while watching the sun rise and listening to the creek that runs in front if the cabins is the absolute best. (That squirrel is always coming to visit lol) Can't wait for April to get back to the serenity. It's a little slice of heaven on earth.