Mainstay Suites

4.0 / 5

•

301 South 45th Street 72758

Reviews from Guests

4.0/5

222

Reviews

from real guests

704shaned

Having stayed at other hotels nearby was hoping for a better experience than what we got. There was an overpowering smell of pot and funk that lingered in the hallway during our entire stay. The WiFi was so terrible none of our devices would stay connected to it. The ice machine on our floor which was the second floor didn't work. The housekeepers seemed to be on a mission to be as loud as possible in the hallway often yelling to each other. And last but not least the side road behind the hotel seemed to be the shortcut for every motorcycle rider in the area all night and day who loved to rev their engines. So needless to say sleep was pretty much impossible. Would not recommend this place at all. Spend a few dollars extra and stay at one of the other hotels within walking distance.

32107matthewy

The hotel is no longer called the MainStay Suites Rogers. It was bought out by a company called Affordable Suites of America. The older gentleman that drives the van from XNA to the hotel is really nice and knows the area very well. The front office staff is friendly, but I feel the staffs uniform' isn't appropriate for working front desk at a hotel. Scrubs are usually worn in the medical field or in housekeeping, but not in front office. The rooms are clean, but are definitely dated. Breakfast is complimentary for the guests.

Jmitchellrecr

I made this reservation through Choice Hotels Corporate as I am an active rewards member. At the time, I noted that I was travelling with a service animal. The reservation was made way back on 8/22/22 because of the Alabama vs. Arkansas football game. I was actually late arriving to the property, at 4AM, but had called earlier to inform them that I was going to be late. Upon arrival to the property, I show the ESA handler paperwork to Margaret at the front desk. She informs me that they do not consider ESA to be a service animal. I replied saying that I could leave the animal in the vehicle for the night, no worries. She replies "this is Arkansas and people do not take kindly to that", she would not allow me to check in to my room. Obviously the other alternatives were fully booked as well at this time of night and she just refused to check me in. She then says there is a pet damage fee of $250, however I tell her I am not going to bring my pet into the hotel. She says she does not trust me. She says if I have cash, she will give it back to me in the morning, but she does not want temporary authorization to be on my card. What was really weird is that she would accept $50 cash at the desk instead, and I told her I am not comfortable tossing cash around for this, At 5:00AM she finally checks us in, taking my license as collateral. She says she is only following policy and that individual owners would charge her if the dog entered property. she follows us to the car to literally look at the dog and make sure we are parked there, this is literally insane at this point, I cannot even sleep and am writing this review in the lobby after allowing my Wife and Best Friend to check in. This is downright appalling customer service experience.

Facilities Details

Pool

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Shops (on site)

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Golf course [on-site]

Visual alarms in all public hallways

BBQ grill

Laundry

Elevator

Fishing

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Baggage Storage

Convenience Store (on site)

Business Center

Smoke-free property

24-Hour Front Desk

Computer station

ATM on site

Pool

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Shops (on site)

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Golf course [on-site]

Visual alarms in all public hallways

BBQ grill

Laundry

Elevator

Fishing

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Baggage Storage

Convenience Store (on site)

Business Center

Smoke-free property

24-Hour Front Desk

Computer station

ATM on site

7 Available Room Types

Studio Suite, Multiple Beds, Balcony

Non-smoking

Carpeted

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Balcony/Terrace

Towels

Sleep comfort items

Interconnecting Room(s) Available

DVD/CD player

Braille and tactile signage

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Daily newspaper

Suite, 1 Bedroom, Kitchen

Non-smoking

Carpeted

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

DVD/CD player

Braille and tactile signage

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Daily newspaper

Suite, 1 Bedroom, Roll-in Shower

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Bar

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Sleep comfort items

Roll-in shower

Interconnecting Room(s) Available

DVD/CD player

Braille and tactile signage

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Daily newspaper

Standard Room, 1 King Bed, Non Smoking, Kitchen

Standard Room, 1 King Bed, Non Smoking, Kitchen

Non-smoking

Carpeted

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Interconnecting Room(s) Available

DVD/CD player

Braille and tactile signage

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Daily newspaper

Studio Suite, 1 Queen Bed with Sofa bed, Accessible Bathtub

Studio Suite, 1 Queen Bed with Sofa bed, Accessible Bathtub

Non-smoking

Carpeted

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Sleep comfort items

Accessible toilet

Interconnecting Room(s) Available

DVD/CD player

Braille and tactile signage

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Free Parking

Front Desk Services

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Activities

Fishing

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Convenience Store (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Golf course [on-site]

Visual alarms in all public hallways

BBQ grill

Coffee/tea maker

Elevator

Accessible route to the registration desk

Pool

Accessible public restrooms

Computer station