CROWNE PLAZA

Traveled with two children, got in late just before 12:00am due to traffic. I had booked a king bed with a sofa bed, went to check in, i was told by the lady at the front desk with the nose piercing that the room is booked was not available, I asked what happened to the room I booked? I was told that the hotel over sold rooms and that she had 2 queens and a 1 king bed with roll in shower, I said how can 4 people sleep in a 1 king bed room? She said so you want the 2 queens? I proceeded to tell her I want the room I booked and who is at fault for this? She says well, its nobody's fault we just get busy, mind you this is a Wednesday. She told me i could talk to the manager the next morning. We get to the room and find the ceiling, YES!, THE CIELING has long hair stuck to it. The door to the bathroom squaeked terribly loud. The sink was missing the knob to drain the water and the plungger in the sink was stuck closed and we could not drain the water properly because of the missing knob the the plunger.The carpet was severely stained. Large amounts of unvacuumed areas around the room.(food and drinks spills)all over the carpet. White drapes with dark black stains on them. I chose not to say anything at all because we were only staying here for one night, we were up and out early to go to Disneyland and I did not want to start the morning already pissed off hearing more lies from staff or manager, which is probably why they sold my room and put us in this run down room. Charging ports under the wall overhang are useless if you are using a large charger. Will never stay here again. I review ever hotel I stay at here on Booking and other sites so ill be posting this along with the pictures.

Just stayed at the Delta hotel in Garden Grove. Fantastic! Room was very clean, modern and nicely appointed. Food is close by and the hotel is about 3 blocks from Disneyland. There is a Target right across the street in case you’ve forgotten something. Price is good and lower than similar hotels near the park. Definitely recommend if visiting Disneyland or other attractions such as Angels baseball or events at the Honda Center.

Terrible service at reception ( zero willingness to provide advice) not 100% clean room, broken iron, super noisy refrigerator. Under the World Cup the bar is closed while a game is on ( they open at 16:00). Not coming back