Holiday Inn Express Hotel & Suites Banning

Seniors- Excellent affordable place to stay outside of the LA/Orange County areas. Easy access off I-10 and the old national highway. Very friendly and informative staff, standard hot breakfast. 24/7 fuel and food places nearby. Even though its next to the freeway, we did not have any noise issues on a Sunday night. Ample well lit parking areas. We'll stay again when we visit this fall.

If you are coming here for Indian Wells Tennis/BNP Paribas Tennis or another big event, I WOULD NOT recommend this hotel. The hotel is overcrowded and overbooked during this time and management does not know how to deal with it. The manager is the most condescending, rude person we have ever had to deal with and tried to shift the blame away from herself on us. The hotel also flat out lied to IHG management. Why is such a person working in hospitality? It’s a small dinky hotel, the rooms are below average and the location feels unsafe, but it’s tolerable if you just want to crash for the night. We booked a room, they even called us at 8pm the evening of the booking to confirm it, and when we arrive there the reservation is suddenly canceled. The front desk receptionist, Kathryn, blamed others for the situation and offered minimal help in terms of numbers we can call or reaching out to IHG management or hotels in the area. She could not even tell us why our reservation was cancelled. We have been staying at this hotel for 3 years and the staff does NOT care about your situation. Apparently it was a card issue, but no one called to ask us about the issue. And people checked in after us who still had yet to pay. Holiday Inn guest services was more helpful initially. But they were unable to give us monetary compensation or find us another hotel for the night. We had to drive 2.5 hours back to our house at got home at 4 am. We got grounds passes for Indian Wells that we won’t be able to use now AND THEY WONT REWARD US MONETARY COMPENSATION FOR THEM! With Indian wells and other events in the area sometimes this may seem like the only option but PLEASE look at other hotels around the area like holiday inn Beaumont or San Bernardino. Don’t waste your time and money, because you aren’t even guaranteed a room here after reserving one.

Room and hotel were very clean. Had a working microwave, Keurig, and fridge. Bed was fairly comfortable. Room was quiet. Breakfast was nicer than I anticipated. Had a fresh pancake maker that my wife and son enjoyed. Staff was courteous and friendly. It's become my wife's favorite place to stay. The ONLY downside was the price AND the only reason I cannot give the place a '5'. It was overpriced. Would I stay here again?? It depends upon what they charge the next time we are down in the area. I will say that this place will be the first one I look up. If the price is fair, I will book it again.