Where do we start? Our room had no A/C. When we asked for the A/C to be checked, no one came to do anything. It was the weekend. The room only cooled with the windows opened, but then we heard everything all night long. It made for a very sleepless night. We asked again on Monday. When we returned in the evening, we were told they had to order a part. They did not know when the part would arrive. They could not move us to another room because they claimed to be sold out. Instead we were given two box fans to cool the room. The front desk staff's attitude both times was apathetic. We also noted that the conditioner in the shower was empty and asked for it to be refilled. It was not. WI-FI was non-existent after the first night. None of our devices could connect to the internet without using the hot spot on our phones. You expect better from Hilton. We will be asking for the Suite Assurance Guarantee.
