INN AT SPANISH BAY (STANDARD)

Everything here is excessively expensive. Overall the hotel and the room were luxurious but the hallway outside our room smelled like they had serious issues with the sewage system. Thankfully it did not travel into our room but it was indeed offensive! I was also disappointed that the complimentary items in the room were not replaced after being serviced. Unfortunately the coffee area in the lobby was not well maintained and the many glasses, plates, and trash left behind by previous guests in the lobby sitting areas weren’t cleared away. It was not what I expected at this level of stay. I found the front desk, valets, and shuttle driver to be very helpful.

The staff were extremely helpful and polite. There are many restaurants and bars to suit different budgets. The rooms and facilities were well maintained.

Amenities are subpar and not accessible for all. As a new mom, I requested a fridge with a freezer so I could travel with my milk. They did not have any personal fridges for the room with freezers but offered to keep it in the freezer through the front desk. I handed off the milk and it came back the next day completely defrosted. They said they had moved the package to a different freezer which defrosted everything, thus making the milk completely unusable to feed my baby. Medications and certain essential supplies need to be kept at specific tempatures. The staff and amenities at this hotel are creating unsafe conditions for people with certain medical needs. At this price point, totally unacceptable.