Sadly, I can only say that the hospitality and service here are not just poor, but feel almost ill-intentioned. I understand that every hotel has policies, but when the treatment becomes unreasonable, it speaks volumes about the type of management running the place.
I had a two-night reservation, but unfortunately arrived only for the second night. Instead of honoring at least part of my stay, they charged me for the entire reservation, and plus refused to let me check in, and demanded I book again paying again, if I wanted a room—even though the hotel was more than half empty.
Having worked in hospitality for years, I know what sets a great place apart: empathy, flexibility, and genuine service if that is the possibility. Sadly, this property showed none of those qualities. Instead, it felt like dealing with people more interested in squeezing money out of guests than offering the kind of experience a real hotel should provide.
