Homewood Suites by Hilton Fairfield

Clean with spacious rooms Was a fair way away from all the activities Disappointed that after a long day was looking forward to a win but pool was “out of order”

The upside was the friendly desk staff. This location needs some improvement in the maintenance department. The pool is cloudy and has lot of debris and dirt on the floor. The TV in the bedroom was broken. We had to change rooms at 9:30 pm due to the pullout couch not working. To top it off, due to some issue, they could not serve the continental breakfast and you had to go the the hotel next door for breakfast.

From the moment we arrived Leslie at the front desk had an attitude. The hotel was sold out and our room (nor one to accommodate our party) was not available. We booked this hotel 9 months ago and was offered the staybridge as an alternative. We checked in online and Leslie proceeded to argue that we had not checked in online and that’s why we didn’t have a room. She abruptly walked away to speak to her manager on the phone several times and refused to let us speak with Kevin directly. At no point did Leslie apologize for the inconvenience; however she was rude, indignant and did not hesitate to yell at times. We won’t ever spend money here.