Coast Inn and Spa Fort Bragg

The first warning sign should’ve been that they were practically empty on a very busy summer weekend. The name should represent what it is: 1. Coast 2. Inn 3.Spa How could you epically fail on all three?!?! Well they are on the east end of the highway, adjacent to the cost. I read reviews and should head the warnings, but I decided to give them a chance. At check-in, there was a housekeeper that greeted me and said don’t worry, the owner will be back to check you in. I shrugged my shoulders and said OK. They gave me a key to a room, but that wasn’t my room that I reserved. I waited a few hours and they never showed up to check me in. I was waiting in the parking lot and decided that I need to get something to eat so I walked and left my car there. I ended up staying somewhere else because nobody was at the hotel. After the checkout time I received a text message saying that I need to pay for my room that I never checked into. Please, for the love of God do not stay here! Fort Bragg and Mendocino have tons of small unique places to stay. I hope this one gets passed on to another Owner.

I booked 3 night stay.....non refundable. I left after the second night and went elsewhere. I "ate" the cost. The site is "tired" and seen better days. No maid service even after I requested. In the middle of the second day some asked me if I needed anything.......I was packing up to leave.

My fiancé and I booked a room, same day, at this business (Coast Inn & Spa, Fort Bragg, CA) and requested a jacuzzi tub room. We were told we got the last one. We provided card information over the phone. Upon our arrival, we checked in with the owner, Mrs. Chong, and her male co-worker. We were charged at that moment and was told there would also be a $100 deposit that we would get back shortly after check out. We were charged $310 for the room, which did seem a little high for the location and state the place was in. We got into the room and I decided to start the jacuzzi tub. The water was completely yellowish/brown. The sink water, shower water, and toilet water were all the same way. I called Mrs. Chong from my cell phone, the room phone did not work at all, and she told me that the water had "lots of minerals". That is just not the case. We did not feel safe using the water so we went to the store to get gallons of water so that we could brush our teeth and have clean water for use while there. When I woke up the next morning, I attempted to run the water for the sink and then shower and we had NO WATER at all. There were many other hotel residents outside complaining of no water as well. When we finally got ahold of Mrs. Chong, she told us that a pipe had burst and that it would be fixed in the coming hours. We paid extra money for a jacuzzi tub room in which we couldn't even use due to the poor water quality. Turns out they have a well with a terrible filter system which is why the water was dirty and brown. I asked her for, not a refund, but a discount off of the price as we were not able to use the extra amenities we paid for, nor were we able to use the water which is a basic necessity that should have been provided. She refused to give any customer any type of compensation or discount of any sort. We have multiple pictures and videos of the state of the water. We deserved at least a discount for not being able to use what we paid to be able to use.