Best Western Garden Court Inn

I’ve stayed at this property before and I expected GREAT things just as last time. Upon checking in, I noticed that the floors were dirty, so I asked to have made surface come in and clean the floors before I returned. They did that. The next day I woke up, went to the restroom and there was a roach crawling on the wall. I didn’t choose to say anything. I figured that could happen time to time. Especially staying in a hotel so I’ll let it go. The next day I plan to take the kids out to the pool. We got a room that was poolside so they were really excited about that. To my surprise after my six month old and my eight year-old already in the pool, I noticed there were some debris in the pool. I went over to check it out while looking for a pool towels because there were no towels at the pool. I noticed there was literally a DEAD RAT in the pool. I walked to guest services immediately. I was especially scared because of the RANDA virus outbreak that had taken place in Oakland and they said that the virus derived from rats. Guest services came out to inspect immediately. They saw the rat there. They took pictures and then the woman who I am assuming is the assistant manager. Her name is Geo. She came and took the pool net and removed the rat. I asked her what was she going to do about that? She said that she wasn’t sure that she was going to contact the hotel manager. I said per CDC headlines. I’m pretty sure that pool needs to be closed and drained or something. She said she wasn’t sure and will check with the manager to see what needed to be done. I then requested house to be brought to the room so that we could immediately shower and I could take the kids to do something else for the day. I didn’t sent my son to the front desk after about 45 minutes to see what was happening with the towels. Geo’s response was that they were coming. I waited another 30 minutes and I went to the front desk myself. I said hey after having a whole rat in the pool, a roach on the wall, you mean to tell me we can’t get towels? She apologized and gave me towels on the spot. I come back to the room and my kids are just looking out of the glass sliding door, and to my dismay family after family continues to visit the pool all day! I talked to Geo along with another front desk clerk in the evening. I sent the manager an email. I asked both of them. What were they going to do about the pool and the concerned about everyone’s health? They said the manager would email me back he never did. I’ll let Geo know that I needed compensation for this stay. She said all I can do was offer you to switch rooms. I said how will switching rooms help with the fact that there was a dead rat in the pool? That was the reason why we came here to be close to all of the things to do in the area and allow the kids to have a good time in the pool. To make matters worse I woke up the next morning, and there was another roach on the wall in the bathroom. I still have not heard from the hotel manager. He has still not answered my email. There was no compensation given, and I have no idea what happened to all of those people who were in and out of the pool. Please do not stay here! It is their job to keep their patrons safe and healthy. They did absolutely nothing. I considered if it was my duty to let the people know in the pool that weekend hey there was a dead ride here and they didn’t do anything. But I had to make peace with alerting the ones responsible for the facility. Who did absolutely nothing. Pictures are attached.

I got a decent price on the room however not a decent nights sleep. They put us at the end of the hall that had an exit door that slammed shut super loud constantly waking me up. Of course they couldn’t put us in another room. It’s a pretty simple fix that you don’t have these doors accessible during quiet hours. You can also install soft close security doors and be done with it. We were also on the lower floor and could hear every step above us. There isn’t very good soundproofing and I literally could see a gap in our door out to the hallway. There were also homeless people hanging out near our room for the days we were there. Super sketchy. I won’t be back.

Good level of hotel. The hotel is well located, and the room is comfortable with the expected amenities and services. The breakfast is very good, well-stocked, fresh, and the staff is efficient. I liked it a lot!