Hyatt Westlake Plaza Los Angeles

I picked this for the location as the event was at two venues and this was closest. The bed was very comfortable, the bedding very nice. The shower head? Awesome!! They roomed us in a quiet area as requested, room was ready on early arrival, check in was very amiable. While everything is lovely and restful and with amenities. I would suggest they could do some updating in the rooms and need to analyze their room maintenance and cleaning. One of the night tables with usb and power sockets was totally NOT working. The clock had a thin wire (antenna) and a male connection for power but no power connection just hanging from it. No clock, no charging - had to charge on the other side of the room. And somehow, it's beyond me, housekeeping never noticed or had it repaired. And with the drive for customers to do all the work, their requirement to use my phone to connect to the hotel and services really is upsetting since they are using apps to do their work and what the guests get is a bunch of Temu ads and other bs. No printed materials at all in the room. Ordering room service was a nightmare as there are no descriptions of what you are ordering and there is no confirmation of the order, one can only hope that the app sent it to the hotel who sent it to the kitchen. And now I have to go block a bunch of ads. This is not a perk for the guests it is a way for the hotel to eliminate jobs, basically selling my information to these apps, and the personal touch. They want you to check in and check out and use the services at the hotel without ever getting a human being involved or developing any comradery as guests should be shown. I think weddings are their money maker. I won't say wave off, I'll just say temper expectations.

Had a great weekend stay here while in town for a wedding. Check-in was a breeze with friendly service, the room was very spacious and well appointed. Having the time on the bathroom mirror is a great feature. I needed to press my suit and the front desk lent me a steamer to use, which was a lifesaver. Overall I had a great stay and would recommend, and if I’m in the area again I would choose this hotel for my stay

Hotel is clean but quite dated. Many dogs in the hotel. Watch out for the "complimentary" bottles of water in your room. You need to be of the highest 2 categories of the Hyatt Loyalty program in order not be charged for the water - $3.50/bottle.