Sofitel Los Angeles

Very good hotel,in front Hollywood mountain good services (pool,steam room,gym ..) and lounge

It's a wonderful hotel. Our home in Los Angeles

We decided to stay at this property as part of our trip through the West Coast. The hotel is in a very good location. The staff at the hotel was courteous but the reception folks goofed up with my bookings which were all paid for earlier. During checkin, they doubled the credits to one room and left a payment unpaid to the other. So the next day I promptly got billed for 3 days for one room on my card, and given that it was an international credit card, I had to chase the manager at reception to get the entry reversed immediately, which was time consuming. One of our rooms was upgraded to the 'Hollywood hills' view, but honestly, all we could see from the hills was trees and houses. Maybe this view was better than the view of the normal room. The look of the rooms was very old - place needs to be refurbished. We were handed 4 aluminium water bottles for water at the time of checking in, as a part of the ESG governance drive to save plastic. No issues in this - but the problem is that the bottles were very small, and the water dispensers on each floor had only ice cold water, forget normal or warm water. So we had to get the water filled from there across more than 1 bottle and heat it in the room for my daughter who had a sore throat. Not a great idea... Breakfast on the ground floor was nice. Overall, the hotel is part of the Sofitel chain but lacks the kind of facilities and extravagance of the earlier Sofitel Hotels I stayed in.