SUPER 8 INGLEWOOD / LAX / LA AIRPORT

I am writing this review to warn potential guests about my deeply negative experience with the management at Elev8 Hotel LAX, who's dishonest practices and lack of integrity cost me nearly $200. Here is a factual timeline of what happened: 1) On July 17th, I booked a two-night stay for July 21-23. The next day, my plans changed slightly, and I needed to shift the stay by one day to July 22-23. 2) On July 18th, I called the hotel directly to make this change. Since I was a few hours past Booking.com's free cancellation window, I spoke with a female employee at the front desk. She explicitly told me that the hotel would cancel and refund my initial booking, and that I should go ahead and make a new reservation for my new dates. 3) Trusting the hotel's employee, I immediately made a second, new booking for July 22-23 and paid for it. Now I have two separate reservations. 4) Weeks later, I noticed the refund for the original booking never appeared on my credit card statement. I called the hotel on August 5th and spoke with a manager. He flatly denied that any of his staff would have made such a promise. He refused to issue the refund and stated he remembered my name only because I was a "no-show" on the 21st, which only confirms my side of the story that I had, in fact, never been canceled despite the promise made earlier. The hotel management's refusal to honor a promise made by their own staff is unacceptable. They left me with no choice but to pay for two bookings. I acted based on direct instructions from their employee, and in return, they took my money and refused to take any responsibility. Future guests, please exercise extreme cautioun. Do not rely on verbal confirmations from this hotel's staff. Get everything in writing, in the case you need to dispute with your credit card, because their management has proven they will not stand by their word and will lie to you. This experience has been stressful, disappointing, and costly. Please avoid.

Updated rooms very clean and convenient to all local stadiums and lax. There is work going on to improve the building but didn’t mind it as staff was very helpful in guiding us around. We walked to the stadium and good places to eat around there.

I have stayed here in the past. Nice Motel. Great staff. Their renovating. My only issue was that the manager said there is breakfast in the morning at check in but there isn't but we all lie. So what, small price for a great stay. Additionally, there is a rental fee but you get that back at check out. They don't tell you when you check in but it's a language barrier perhaps or the way it's explained. Gets lost in interpretation. Manager called my room and apologized. I was heated to say the least. I felt hella better after she called. Enjoyed the rest of my stay. Cleaning staff is helpful but many don't speak English- go to the office for assistance. Quick trip - health related. I accidentally booked my trip an extra day out but was able to get a flight one day earlier. Did not accomplish what I needed to do. LA at least Inglewood is not as busy as it used to be but I've said that previously. It's a shame. Beautiful city with much to do. Intuit and Kia stadiums are great. Lots of entertainment. Best part about the town, I was able to walk freely both day and night without problems. I caught a bus back to the airport the day I was returning home. Easy peasy - short walk from the hotel but I only had a purse and bookbag. It's doable with a small suitcase or duffel in my opinion.