The Prominence Hotel and Suites

The Black men staff member is very rude, unpleasant, and incompetent—the kind of employee who does not reflect well on IHG.

This hotel was quite; deceptive. They made the front look bigger than it is online. And the pool is award winningly small. The rooms are rather bleak. Almost… depressing. It’s your basic bog standard hotel. [It almost feels motel like]. I don’t know how it’s possible, but the gym might be even smaller than the pool. Perks: free ready made cookies on arrival, as-well as a goodie bag. Could do with a big update, I’m glad I’m only here for one night. The staff were pleasant, my overall experience is very bleak. For convenience you are right by a Starbucks and some bakeries and the self parking is free. Just an ok hotel, wouldn’t stay here again.

Check in was quick and easy and upon arrival I was given room 108 on the first floor. I had no idea this was probably one of the worst rooms in the hotel. As a Platinum Elite member I expected wayyyyy better! The most egregious thing about this room is it’s the absolute closest room to the ice machine. At 5:15am other guests began the conga line of filling up their coolers with ice. This went on (at 5-10 min intervals) for over an hour. So noisy! Even louder than the air conditioning in the room that was obnoxiously loud even with ear plugs in!! The second obnoxious thing about this room was it’s proximity to the parking lot…the workers who filled up their coolers at 5:15am were then in their vehicles at 6am talking on the phone or to each other and you could hear the entire conversation as they left for work. Nothing relaxing at all about room 108…I did contemplate asking to move rooms after the first night but I was so tired I sucked it up…my bad. When I returned to my room the second night my door wouldn’t open…the key worked but something blocked my entry. When I went to the front desk and explained what happened I immediately got the sense they knew exactly what the problem was. They summoned the maintenance worker and told him to bring “the wire”. Obviously this happens often enough that not only did they immediately know what my problem was but they have a “gizmo” to fix it. Hard to explain but the security lock you can use while inside the room can somehow jiggle just enough when the door shuts to activate it when you leave…thus leaving you unable to enter your room. Took a bit but he finally was able to open my door. The next night I returned to my room and neither of my 2 keys would work and I had to return to the front desk to get new ones…really??!! My final morning was a Sat am so I was hoping there would be no 5:15am ice machine visits and I’m happy to report it was all quiet…until the 6am trash pickup right outside my room by the garbage truck. Sigh. Never again…#loyaltydoesntmatter #nosleep #dobetter! Nothing peaceful or convenient about this hotel…did have a good breakfast which is why it’s 2 star instead of 1.