LUXE CITY CENTER

4.0 / 5

•

1020 South Figueroa Street, Los Angeles 90015, California United States

Reviews from Guests

4.0/5

1,891

Reviews

from real guests

pekrome

The property is in a great location but you pay to also have a great night sleep and you cannot get that in this property. My stay was of 5 nights and I had to switch 3 times of room. All the rooms they put us in had a very loud noise coming from the A/C and is not a normal loud engine noise, it was a noise thay comes from theA/Cs when they are not well cleaned and the compressor is obstructed. Terrible. I lost my money with this hotel. Very dissapointed.

jmA7842IE

Our stay at this hotel was okay but not outstanding in any way. The spaces were clean, the front desk staff was polite and efficient, and our room was spacious. However, the interior design feels a little dated — some chunky furniture in gaudy colors isn’t enough to create a modern boutique atmosphere. A small plus was the good free coffee in the café/breakfast room, though the one employee working there on weekend mornings didn't make much of an effort to be friendly or welcoming. At our request, our room was in a quiet location — we did not experience the loud late night music described by some guests in previous reviews. On weekend nights, we only heard faint bass tones coming from a distance. The windowless bathroom had no functioning fan, so all the humidity always drifted into the room. The gym, advertised on the website as “newly renovated” and “state of the art,” had several malfunctioning or broken machines, and there was visible water damage in one area om the ceiling. Also, a note inside our room incorrectly stated that the gym was open 24/7 (actual hours are 5 a.m. to 11 p.m.). As for parking, the hotel participates in the same system used by many hotels and private lots in the area, making overnight parking anywhere other than hotel valet impossible. This hotel charges $66 per night for parking, taking ample advantage of that setup. Overall, this place doesn’t quite live up to its self attributed image of a “trendy boutique hotel.” It would benefit from more careful maintenance, some design updates, and a more consistently professional, customer-friendly attitude. For what the hotel offers, it’s overpriced.

kellywB8643KI

Insanely noisy. Intentionally poor and delayed customer service. I am traveling for a work conference and booked this hotel through Hotel Map which was the booking agent for the conference. I do not recommend them either. Upon check in, I got to my room after 9pm and the amount of street noise permeating the windows and external wall is like nothing I’ve seen before. I believe they are intentionally misleading customers. I asked to be switched to a different room and they told me they are fully booked and there is nothing they can do. They offered me ear buds. It’s a joke this hotel was even offered as an option in the conference portal. The music goes until 2am. Terrible choice for business travelers. The hotel is gross and offers no amenities that you’d expect for business travel. Unacceptable. A hotel is a place you sleep. There is no sleep to be had here.

Facilities Details

Free Wifi

Laundry

Vending machine

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Wi-Fi in public areas

Proposal spot

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Desk/workspace

Valet Parking

Terrace

ATM on site

Free Wifi

Laundry

Vending machine

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Wi-Fi in public areas

Proposal spot

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Desk/workspace

Valet Parking

Terrace

ATM on site

5 Available Room Types

Superior Room, 1 King Bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Bathtub

Toiletries

Internet [LAN]

Towels

Streaming service like Netflix

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Clothes Rack

Executive Suite, 1 King Bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Bathtub

Toiletries

Internet [LAN]

Towels

Streaming service like Netflix

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Clothes Rack

Sitting Area

Superior Room, 2 Queen Beds

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Bathtub

Toiletries

Internet [LAN]

Towels

Streaming service like Netflix

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Clothes Rack

Deluxe Room, 2 Double Beds

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Bathtub

Toiletries

Internet [LAN]

Towels

Streaming service like Netflix

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Clothes Rack

Deluxe Room, 1 King Bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Desk

Bathtub

Toiletries

Internet [LAN]

Towels

Streaming service like Netflix

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Clothes Rack

Facilities Details

Parking and Transportation

Valet Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

ATM on site

Entertainment and Family Services

Smoke-free property

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Proposal spot

Elevator

Desk/workspace