Springhill Suites By Marriott

Stayed here for a full week and honestly had a roller coaster experience. At first, I asked for an upgrade and it wasn’t available, but once a room opened up, the manager kindly offered for us to move. We were already tired at that point, so we decided to stay in our original room. One concern I had was with one of the front desk employees, She would use her phone while talking to guests and always seemed tired or uninterested. She wasn’t very friendly or helpful during our stay. I asked multiple times about our reservation and usually only got a quick “yeah okay” response without much explanation. On our third day, I noticed other guests had parking cards, but the front desk never gave us one. Because of that, our car could have potentially been towed, which was frustrating and stressful. Thankfully, the PM front desk Brianna staff was very helpful and took the time to explain everything clearly to us. I also appreciate the manager who called us in the morning to make sure we had everything we needed. Special thanks as well to the breakfast buffet staff for keeping everything clean, organized, and well prepared every morning. Overall, this hotel is still great for families and the location is very convenient.

My family and I had been concerned with many of the negative reviews we'd read about this property. We had the pleasure of speaking with Joseph Rodriguez, the Assistant General Manager, who was warm, reassuring and honest. He gave us his email, assured us he would watch out for us, followed up with us throughout our trip, and made sure our room was to our liking. We loved the welcome basket of treats, as well! Without Joseph's attention and reassurance, we probably would have stayed somewhere else. Every single member of the staff we encountered was extraordinarily warm, welcoming and helpful. Front desk, housekeeping, breakfast- everyone had a genuine smile and made us feel like guests in their home. We stayed in a 2 bedroom, 2 bathroom suite and as a family with 3 adult children, the extra space was phenomenal. We appreciated the new dressers and bathroom vanities, as well as the comfortable beds and fresh bedding. I know that management is working on upgrading other areas of the room. New carpet would make a huge difference. We really had a wonderful stay and are very grateful to Joseph and the staff for making it happen.

OMG, the worst customer service ever. Let's start with with the front desk 1. Latin American young lady her name started with a B. She is stellar. 2. African American man rude as hell 3. The food crew ALL NASTY physically in handling the food and the food is nasty as hell. The bacon is just thin and stuck together and the bread is HARD and stuck together. I COMPLAINED daily and they told me that they would not replace the hard bread until the truck came in. 4. The room are subpar clean. 5. Really the food is repetitive daily and should vary but at the bare minimum make the bread at least fresh. With the prices we pay we cannot print more than 10 pages because of INK that is psycho!! the fees are high I SHOULD be able to print. 6. TRAIN your kitchen crew and chain your bread and bacon