Sierra Lodge

I just tried to book a reservation for next week via the property website which was 'up and running' with no notice other than once attempted with date entry etc, a notice displayed 'unavailable to accept reservations at this time' - not sold out or anything of that nature. So, as stated on the website that when unable to book online, to call the hotel directly, I did just that. After 6 rings (or more) a recorded message came on informing that the hotel had been sold to the Mammoth Mountain Corp and that all confirmed Sierra Lodge Reservations would be honored at the Mammoth Mountain Inn at the rate that was confirmed at time of booking, and to contact the Mammoth Mountain Inn. Such a shame, I have enjoyed this unique, locally owned property since the '90s. I wonder how many other properties in that area may become subject to an acquisition, driving up prices, etc.

Very rude customer service. Background: I had booked a night for the 25th and needed to change to the 24th. When I adjusted date in Expedia I used wrong cc info so didn’t go through but had no phone service in Yosemite so didn’t get the email and showed up in person on 24th. They had no rooms left for that night so had to find a different hotel and I cancelled in person for the 25th. The next day they sent me this message

Wanted to share that management are good people here - I requested to leave a day early (due to weather) and even though they didn’t have to , they refunded that prepaid day. I appreciated that. Clean, older property with that ‘broken-in’ feel of so many ski town motels. Handy kitchenette. Keep your expectations in check, and will do the job just fine!