Quality Inn Monterey

OK, so this is one of many of my reviews that I do as a public service, not because I think the property is a stand-out one way or the other, but simply because the existing reviews are so outdated...

Very disappointing experience. Poor facility and poor customer service. I a a Diamond member of Choice Hotels and guaranteed early check in. We arrive Monterey about 1:30 and I ask for early check...

The good - Front office staff friendly & helpful - especially Jose. Housekeeping staff was excellent. Towels & beds changed frequently. The not so good - One queen bed was broken on one side...