Knights Inn Norco / Miraloma / Eastvale

If I could give 0 I would. Booked here for a one night stay while our house is getting finished and I had to cancel before even arriving. We drove from out of state and got in town earlier so I called and asked if they can accommodate an early check in. I was told “NO! You need to check in at 3pm for check in.” I told her my reservation and your website says check in at 2pm is my room going to be late? “Don’t argue with me! Well whatever your reservation says you need to be here and you have to ask for early check in” which I was literally in the process of which I told her too. She told me I have to pay her $20 for each hour I arrived early to her directly. Not to the hotel but to her pockets. I said no because absolutely nowhere on their website does it state early check comes with an additional charge which I told her too. After this I asked to speak to her manager and asked for her name. She gave me two completely different names so she didn’t have to take any accountability. Said she doesn’t know her own managers name and that she doesn’t even work the front desk. I get covering the front desk but if you don’t know the policies/procedures or even your managers name and are actively scamming people for money that’s already a huge red flag for the business. I go to the property to speak with the manager to file a complaint about the employee no one at the front desk. No one comes out until I say “so no one wants to o their job. They were aware I was coming to put in a complaint” Victor comes oh and claims to be the manager. No name tags, nothing to identify he is who he says he is. Says he will speak to the owner I say “doesn’t seem like you are. Seems lil you don’t care at all how your employees treat people and all I asked for was early check in”. Blessing in disguise because this place was filthy and the smell was just horrible. Can’t imagine someone being so prideful about this place. So I cancel my booking with Expedia they let me know this is unacceptable behavior from a hotel especially one contracted with them and that they sure in fact NO NOT have a early check in fee. I reached out to the owner. I’ve also sent an email to the owner with no response received so now I’m posting my experience with this mess. I ended booking at a nicer hotel down the street and guess what? The moment I went in to pay I don’t even have to so for early check in. They said they could get us in by noon if we didn’t want to be out shopping all day since it was 8am. Don’t stay here. Better options down the street. The vet hospital next to it would be a better stay. Also Still waiting for a response to my email from the owners Palvika and Madhu. Based off the no response I’ve come to the assumption that they are exactly like the employees they hire and truly just don’t care about anything.

Room very dirty and broken down. A/C old and doesn't work well. Bathroom door broken off frame, black stains all along caulking in tub, Owner/manager told us we were walking around too much in our room and on the property. Weekly rate was exhorbitant and they would only give us 2 bath towels, 1 hand towel and 1 wash cloth for 2 people for 3 days. We had to buy our own cleaning supplies just to make the room acceptable. Do yoursel a favor pay a few bucks more for the Fairfield or even a Hilton property. I'd say you get what you pay for but not here you don't, not even close. Management is not customer service oriented. They could have a nice property if they made sure it was at least clean but my feet were black after mistakenly walking barefoot inside the room. Oh and their billing is wonky too. But they explained why so must be ok....

Do not waste your money here. You are better off sleeping in your car. Rooms are filthy, floor is grimy, outlets, lights, hair dryer not working, sheets dirty, bathroom dirty, and extraordinarily rude, hostile owners. Also, there were exposed electrical wires in the bathroom. Felt unsafe at this sorry excuse for a motel. Do yourself a favor and avoid this place at all costs.