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Reviews from Guests

2.0/5

tripadvisor

41

Reviews

from real guests

ericalorrainespencer

1

/

5

The motel is basic insofar as the room and the cleanliness (no roaches), which is not saying much because no pests should not be a basis of approval, but there is not much else... The "management" are not proactive as to the exceedingly ghetto and disruptive conduct of the people (not even all patrons) on the property who blast music at all hours of the day and night; sit in their vehicles in the parking lot for prolonged periods of time like it is their room accommodation; yelling and arguing outside in the parking lot and at obscene hours including with a supposed security guard who is not "securing" anything or anyone, and actually has been observed on numerous occasions contributing to the excessive noise making that is a theme here at this venue. The "management" is superficially nice while doing nothing about these basic issues that affect the experience at the venue. What kind of establishment does not consume itself with a quiet peaceful stay for its patrons? In addition to the excessive disruptions to quiet at this venue, the management did not provide any notice about the impromptu arrival and request for entry into my room in order to "check the heat seeker" in my room, which was distinct from the fire alarm that also sounded inside of my room for absolutely no reason while I sat on the bed using my phone and no fire whatsoever. Even more interesting, the fire alarm, exceptionally loud inside the small space, only sounded for a couple seconds before stopping, which is not behavior of a true alarm signal based on sensing fire or smoke. This incident is that which only contributes further to the same theme of excessively loud and noisy environment at this venue. The unannounced arrival and request for entry into my room hours later for the "heat seeker" was another form of disruption and handled very unprofessional as the "management" relayed to me that they "did not know" that the FIRE DEPARTMENT entered my room on the second floor, and that she "thought they were on the first floor." This response was still unresponsive to my original inquiry as to why I was not given prior notice of the need to enter my room that I am remaining in for a period of time if, in fact, there was need to "check heat seekers" in the rooms. I have made several diplomatic requests that the noise level, in all of its forms: children running back and forth on the walkway past my room; blasting music in vehicles in parking lot; blasting music inside rooms adjacent to mine; blasting music on speakers as people ( not even necessarily patrons) walk back and forth past my room; hitting the walls adjacent to my room, noises above me from the roof as well, hitting the cooler from outside of the room, knocking on the door of my room and no one being there when I address who is there, vibration and rumbling of the room (floor, bed, walls) as what is supposedly the train, that travels east and west behind Holt Blvd., and it is active at all hours day and night causing substantial disturbance all the way inside of my room. This supposed train is also audibly heard inside of my room especially as I lay on the bed, when inside of the bathroom, and at the vanity area causing the rumbling and vibrations, which is also noisy. This same rumbling and vibration experience occurs frequently while I'm in the room, which is on the second floor, during the day and night without the supposed train as the cause. This vibration, rumbling occurs for seemingly no apparent reason as there has been no earthquakes, but that is exactly what it continuously feels like and sounds like. Other relevant causes of the excessive disturbance levels at this venue are caused by the airplane activity, which should not be presumed to naturally occur because the motel is miles from the airport; to the contrary, this liud, vibration, rumbling activity occurs as what sounds like airplanes are necessarily flying over the motel, which is not part of staying at the venue that happens to be by the Ontario airport. In other words, airplanes are not and should not be flying over the motel at such low elevation that it is vibrating and rumbling the inside of my room, and this frequently during the day including early morning and night. This is not legitimate not the anticipated experience of a patron getting a room at a hotel, or even thus very basic motel. This is not what patrons sign up for, and it is exceptional activity to be noted. In addition tongue airplanes causing additional, substantial disturbance, the helicopter activity is another factor that definitely contributes to the excessive noise making that us a theme here at this venue. I captured video of this exceptional activity that is loud, and causes vibrations and rumbling as it too occurs at all hours during the day and night. I made a video capturing a helicopter flying north directly over my room on the second floor at 12:53am following the helicopter flying around the perimeter

ktchnbyz

1

/

5

Only way it could have been worse would've been in I hadn't cancelled. Reserved room on Tuesday morning, told I had till 4 to cancel, arrived at 1, saw motel and its clientele, called to cancel and was told I would be charged one night because I didn't cancel before 4pm the day before I made the reservation. ????? Then they charged my card for 2 nights.

eileentaylor03

2

/

5

We only got two pillows on the bed, and when we got into the room, there was only one bath towel for two people. We called the front desk around 2pm and asked for more. When we arrived back at our room around 10pm, we had to go and get another towel. We got an excuse that they were too tired and had too many towels to do. The AC was poor at best, the TV channels were miniminal and for a non smoking room, there was burn marks on the tub. I am glad that we were only staying one night - don't think I could have slept there more than one night. I do not recommend this hotel at all!!!!

Facilities Details

Pool

Free Parking

Free Wifi

Designated Smoking Area

Vending machine

Valet parking outfitted for wheelchair

Accessible route to the registration desk

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways

Laundry

24-Hour Front Desk

2 Available Room Types

Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Free Wifi

Free Wifi

Daily housekeeping

Daily housekeeping

Non-smoking

Non-smoking

Desk

Desk

TV

TV

Tile/Marble floor

Tile/Marble floor

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Private bathroom

Private bathroom

Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room
Economy Single Room

Economy Single Room

Free Wifi

Free Wifi

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Daily housekeeping

Daily housekeeping

Non-smoking

Non-smoking

Desk

Desk

Tile/Marble floor

Tile/Marble floor

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Private bathroom

Private bathroom

Facilities Details

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

24-Hour Front Desk

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Valet parking outfitted for wheelchair

Pool

Accessible route to the registration desk

Designated Smoking Area

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways