Embassy Suites by Hilton Anaheim Orange

Chris checked us in and was so awesome. When he heard it was our daughter’s 21st birthday he rolled out the red carpet. He upgraded our room and comped the parking. He didn’t have to do any of that, but he made her feel like a princess. Every Embassy Suites has clean, comfortable rooms. Breakfast and happy hour are always a nice bonus. We love staying here.

Ron was great and made the start of each day enjoyable. For a first experience in California it makes me want to come back.

Extremely disappointing experience and even worse follow-up We stayed at Embassy Suites Anaheim Orange during an extremely hot weekend and unfortunately had a very poor experience. The biggest issue was the air conditioning in our room. Despite having the thermostat set to 60°, the room remained extremely warm and uncomfortable. We reported the problem multiple times and maintenance eventually came to the room, but the issue was never adequately resolved. We have videos and temperature readings documenting the conditions. What was especially frustrating was the lack of any meaningful accommodation while we were there. We gave the hotel multiple opportunities to address the problem, but instead spent a significant portion of our stay dealing with an uncomfortable room and trying to get help. The way the situation has been handled afterward has been just as disappointing. We were originally told by the hotel that because we booked through Hotels.com, a refund would need to be handled through them. Since returning home, we have repeatedly attempted to contact hotel management to discuss what happened. Our calls and messages have gone unanswered. Hotels.com has provided some partial credits and the parking charges were ultimately removed, which we appreciate. However, our primary issue is with the hotel itself and how the situation was handled both during and after our stay. Problems can happen at any hotel. What matters is how management responds when they do. We gave this property numerous opportunities to address our concerns, and at this point we can’t even get management to return our calls. For a Hilton-branded property, we expected considerably better service and accountability. Based on our experience, we would not stay at this location again