Sonoran Suites of Palm Springs at Canterra

In August 2018, we booked a 10 day stay with golf with Sonoran Suites Palm Springs. A month before our arrival, I tried to get confirmation of tee times and reservations. Despite numerous emails and phone calls, no responses and when we arrived in Palm Springs we had to book alternate rooms and tee times. They would not return our deposit or ever responded. Lost $2000 US to Sonoran Suites- beware!

I want to bring to attention a very serious financial issue we encountered with Sonoran Suites in November 2018. I am the organizer for a group of twenty gentlemen who do a golf trip each fall. We have used Sonoran Suites to book trips for us on numerous occasions to the Palm Springs, Scottsdale and Tucson areas. In each instance, Sonoran Suites booked accommodation, golf and rental vehicles for our group. In 2018 our trip was to the Palm Desert area where Sonoran Suites booked us in to the Marriott Shadow Ridge Enclave facility for our accommodation. We paid Sonoran Suites a package price which clearly included the cost of our accommodation. When our group checked out of the Marriott property we found that we were charged by the Marriott for the cost of our rooms. After investigation, we found that Sonoran Suites had made arrangements with the Marriott for our group to be charged for the hotel, even though we had paid Sonoran Suites nearly $18,000 for those costs. Sonoran Suites refuses to respond to our inquiries and demands to remedy the situation by either returning funds to us or paying the Marriott. We continue to work through all avenues available to recover our funds but want anyone booking with Sonoran Suites to be aware of this issue. Suffice to say, our group will never utilize Sonoran Suites to book a golf trip.

We stayed in unit C-301 and there was no working hot water in the master bedroom, and no working toaster. The maintenance people did not fix either item at our request despite many phone calls and texts. The unit was not well furnished with kitchen basics like a cutting board. Do yourself a favor and stay elsewhere.