The Palm Springs Hotel

I almost never leave one-star reviews, but this experience deserves one. I booked this hotel directly through their website and prepaid for my reservation. Like many people, I carefully reviewed the room details, amenities, cancellation policy, and everything that was presented during booking. The cancellation policy stated that I had 48 hours after booking to cancel, and since I intended to stay there, I never canceled. What was NOT made clear anywhere during my booking was that this hotel has an absolute zero-pet policy. After driving roughly 300 miles to Palm Springs, my wife and I arrived around 4:00 PM to check in. Only then was I handed paperwork stating that no pets are allowed under any circumstances (except service animals) and that bringing a pet into the room would result in an immediate eviction and a $250 charge. At that point, I explained the situation. We had our tiny one-year-old Pomeranian with us. He’s extremely clean, quiet, fully house-trained, and weighs next to nothing. I wasn’t trying to sneak him in—I told them immediately. The front desk’s response? “There is nothing we can do.” I asked if a manager was available. “No.” I asked when the manager would be available. “Not for another two weeks.” Seriously? So then I asked for the only reasonable solution: refund my reservation so I could find another hotel that allows pets. Again… “No.” Their reasoning was that I was outside the cancellation window. Think about how ridiculous that is. They wouldn’t let me stay because of a policy that wasn’t made clear to me during booking, but they also refused to refund me so I could stay somewhere else. So they essentially kept my money while refusing to provide the service I had already paid for. I’ve stayed in countless hotels over the years. Many charge pet fees. Many have restrictions. That’s completely understandable. But if your hotel has an absolute zero-tolerance pet policy that results in immediate eviction and a $250 penalty, that information should be impossible to miss BEFORE someone pays for a reservation and drives hundreds of miles. Instead, I found out only after arriving at the front desk. To make matters worse, there was apparently nobody with authority to make any decision because the manager supposedly wouldn’t even be around for two weeks. Customer service was nonexistent. No flexibility. No attempt to help. No compromise. No refund. Nothing. I have since disputed the charge with my credit card company because I genuinely believe this situation was handled unfairly. If you’re traveling with any pet—even the smallest, best-behaved dog imaginable—do yourself a favor and book somewhere else. There are plenty of hotels in Palm Springs that welcome pets and actually care about their guests instead of hiding behind policies after taking your money. This experience completely ruined the beginning of our trip, and I won’t ever consider staying here again. Be warned before you book.

The pool was super clean and 9 feet at one end!! The hot tub also felt clean and crisp. Some citrus bearing trees around the pool. Plenty of coffee, fresh linens (photos of dark colored bedspreads are old - rooms now have nice white sheets), bathrooms are well appointed and the lotions smells so good. And it is so close to Billy Reeds so can’t go wrong. The only issue was the cigarette smoking. There is a snaking area but it is right next to the pool. It’s an easy fix and may not be an issue for everyone. So still giving a 5 star review:)

Fantastic place to stay. Kevin actually called to check on us after our flight was delayed. We checked in around 2:30AM and got a great night sleep. The next evening we enjoyed a bottle of wine from the office. All the staff was so accommodating and friendly. This is definitely a place we would return to. Bed was comfortable. Room was clean. Only complaint was that the motion light in the bathroom could not be turned off. When you go in the middle of the night……..it’s lights camera action. Other than that it was perfect.