BE AWARE! upon checking in they stated that there is a new policy that third party travel booking sites are not award of - Every person in your party will be required to show a physical ID due to high crime rate in the area - this is Pleasanton, I know there is crime everywhere, but I never heard of such a policy and this policy is not stated on the website. They wanted all of us to leave our ID's at the front desk overnight or we would not be able to check in. Only my husband had his ID with him - Myself and my kids did not, we were told only my husband could stay and we could not. They would not refund the room. I wonder how many people per day they do this to and profit off of it. The clerk at the front desk suggested that we go down the street to Motel 6 and gave me a lecture that I could be arrested if I were caught walking around without an ID. My family members are US citizens born and raised in California, not sure why he felt the need for the lecture.
