COMFORT INN REDWOOD CITY

The behavior of the owners was shocking. At 6 o’clock in the evening there was a tremendous amount of noise above my room. I called the front desk and was told that they were painting. Given the hour, I assumed they would wrap up soon. But the banging noises (moving furniture, dragging ladders -?) and loud music persisted until 9 PM. I called the front desk again and was told that they had to work at night so that the rooms would be ready for guests. I told them I had to get up early and the noise could be heard through my earplugs. I was speaking with the owner‘s wife, and she was laughing as she was explaining to me that the night was the only time they could work and said she would refund my money for that night if I wanted to leave. I didn’t want to have to find and move ta another hotel at that hour so I told her I would talk to the workers myself and ask them to be quieter. Moments after I got upstairs, the owner brushed past me, turned the music off and shouted “ Only I talk to the workers! I’m fu__king losing money because of this so they have to work now. Go to your room! Go to your room!” So I did go to my room, packed up and left. In addition to his outrageous behavior, the room was dirty, and the bed springs were worn out. Avoid this dump at all costs!

Stayed her one night on route to pick up a camper van from San Francisco and needed somewhere quick and easy to stay. Was super easy to book, quick check in/ out and clean. Obviously was a motel so not expecting 5 star service, for the price it was excellent.

I've seen worse. A LOT worse! But usually, worse means cheaper and in this case, although for Redwood City it is indeed 'budget', you'll get cheaper (and probably the same quality) elsewhere in the Bay Area. Why Redwood City needs so many hotels and why they charge such a high rates is a mystery, but I digress... The biggest problem with this property is the staff. It seems to be a family run business and it's a family that is clueless about how to treat paying customers. They just don't care. It's not that they're out and out rude, it's just that they truly couldn't care less about you. Just pay up, go to your room and don't bother us seems to be the mantra. You can actually check in and out with only a cursory word or two from the staff. They really are astonishingly rude. The lobby contains a coffee machine and packaged pastries and that constitutes the "free" breakfast. There are no other amenities on property. Rooms are on two floors and since there are no elevators, make sure you're on the ground floor if you have mobility issues. Parking is ample. There's a space for each room. I think. Rooms have apparently been 'renovated', but you'd never know. Carpets are old and a bit grubby, but again, I've seen worse. Furniture is a bit battered. There is a fridge and a microwave, plus a big flat screen TV. WIFI is reliable and free. My room was quite large and had a separate sitting/working area and there was a lot of unused space. Linens are relatively clean. Beds are comfortable. Room-room noise is tolerable. Somebody did turn their TV on at full blast around 10PM and must have left the property as it was still blaring at full blast at 10AM. It was heard in every room. The staff did not care. You will also be woken by the (daily it seems) city garbage trucks that reverse into the property, empty all the bins as noisily as they can and then depart. This seems to happen between 7AM and 8AM most mornings. Guests leaving early certainly don't care about keeping quiet. Bathrooms could do with a big refresh, but they are relatively clean. Hot water takes forever to run hot and you may have to run the shower or taps for quite some time to get the hot flowing. A criminal waste of water. Soap and shampoo are provided. Towels could do with much better laundry. It's cheap(ish) for a reason. It's a basic property in a poor area. If it's the best you can get, you won't be too horrified. It's a two star property that delivers a two star experience. At three star prices.