Cabrillo Inn and Suites

Worst hotel reservation I’ve ever attempted to book! Staff was totally unaware of our booking and suffered from a very difficult language barrier with no staff speaking English and a lack of a translator. staff was unable to establish if a room was available and once they “found” one, asked us to wait 40 minutes to clean it; which we did. After the wait they gave us a room with only one bed when we needed a room with two. Manager wanted to temporarily place us in that room and then wait another hour to come speak to us for clarification, and again also did not speak English and only knew this by utilizing google translate. When asked how much our total cost would be if we waited again, staff could not give us an answer. Immediately asked to cancel and they didn’t even question why. Worst customer service ever received and rooms were atrociously dirty. Do not stay here!

This place is gross. I was scared to lay my head down. The rooms do NOT come with towels, you must go down and get some from the front desk...even then they are paper thin. I have a strong feeling a lot of homeless reside here, there is trash everywhere and clothes hanging on balconies. The cable on our TV also does not come in, nor was it provided. Elevators do not work. EW!

I recently had an extremely unpleasant stay at the Sunrise Inn. Upon checking in at 3 pm, I found that the room had not been cleaned. The state of the room was utterly unacceptable - it was filthy, with mold visible in various spots. To make matters worse, the pillowcases had blood spots on them. The microwave was rusted and infested with bugs, emitting a foul odor that made it unusable. The overall hygiene and maintenance of the room were severely lacking. We were so disgusted that we had to leave in the middle of the night. I do not recommend that anyone stay at this hotel. It was a nightmare!