Hyatt Regency Mission Bay Spa & marina

The hotel from outside looks nice but once inside the staff looked sullen and service bad, everything is overpriced, and room was closer to a motel. We booked a suite and the room was in a sad shape. There was mold in sink and bathroom. The room smelled of smoke. There was little natural light. Sofa pull out bed looked unclean and sheets were musty. I would not recommend anyone to stay here.

Went for a big family reunion for 4 nights in July. We picked this location specifically for the pools and slides for the little kids and they were all shut down day 2. No financial compensation was offered, just extra shuttles to the beach. We won't be going back for sure.

We have been staying at the Hyatt Mission Bay for many years now and like other years, this trip did not disappoint. Staff reached out to us prior to our trip to confirm details and ages or our kids. They arranged to have a special treat delivered to the room for my husband's 50th birthday, which was a nice touch. The check in process was so easy to do on the Hyatt app and they were even able to accommodate an early check-in, which was so nice. Our room was clean and had everything we needed! We were initially disappointed to learn that the slides and hot tubs were under maintenance and would be unavailable for use, as that is a primary reason we choose this hotel. However, they made it right by offering our family 5 Unlimited Ride and Play Passes for Belmont Park, which we put to good use. That was a very nice touch and speaks to the level of customer service we've come to expect. We also participated in the complimentary kayaking on one of the days and this is always a favorite event! We love the close proximity to the beach and other restaurants. It's just a win all around! As soon as we leave, we are already looking forward to returning the next year.