Crowne Plaza San Francisco Airport

On our return trip, my husband left his cell phone on the hotel shuttle. It was turned into the front desk. We were hours away by that time. The housekeeping manager, Lupe, was so kind when we called about the lost phone. She made it so easy to get it back. She took it to the post office and mailed it to us and just charged our card on file with the hotel. It was so simple and helpful. It’s so nice to have helpful and kind people in this world these days. Shout out to Lupe!

07/09/26-07/10/26 After a super long day and changes to my travel plans. I unexpectedly ended up staying a night here and didn’t check in until almost 1am. Mel at the front desk immediately greeted me with a smile and had the best personality. I NEVER write reviews but her hospitality I received cannot go unnoticed. She flipped my entire day around in the best ways possible and it’s left a lasting impression on me. She set the tone not only for the rest of the night but following into the next day and it was truly inspiring. Mel is someone every hotel WISHES they could have for their guests. I’m so thankful for our interaction after the day I had.

Major Benefit change? Breakfast benefit is now limited to the Buffet (pictures demonstrate the lack of quality, selection, or care). Service staff has become quite hostile, even to Diamond Elites. Carpets are loose and need to be re-stretched in all hallways. Front Desk staff treated me as a nuisance and I noted that this behavior is common to all guests. Great location and six months ago they were so much better. I would recommend they contact their counterpart Crown in Charleston, SC to see "how to do it right". Last day is tomorrow and we will not be coming back.