Super 8 Motel - San Jose Airport/Convention Ctr. Area

​I arrived here exhausted after a long day of driving, desperate to just get my room key, shower, and rest. Instead of a functional front desk, I was met with an empty lobby and a sign that literally said, "Gone to lunch, please wait 30 minutes." ​How can a hotel operate without enough staff to even man the check-in desk? Forcing paying customers who show up tired to sit in a parking lot and wait on the staff's lunch schedule is completely unacceptable. My time was completely wasted, and because I couldn't wait around for them to figure out basic staffing, I had to walk away and lose my money just to find a hotel that actually values its guests. Unbelievably unprofessional.

I never had a bad experience in this motel. Through the years. And different managements. Till today. My home burned down. I'm traumatized. The smug little snot nosed desk clerk. Kept my $100 deposit because of a stain on the bath mat. And apple juice on pillow case. That's all the money I had left. Everything I owned is gone. And the heartless little punk. Wants to be smug over a worn out bath matt? I'm going to do what I can to boycott the place. And more

Unsatisfactory. No closet or hangers in the room, so I couldn't hang up my clothes. Thin walls with noisy neighbors. Courtyard ugly and sad, paved with broken-up concrete. No desk in room. On the positive side, the room and bed were clean and comfortable, the desk clerks were friendly and helpful, and the WiFi was good. I booked at the last minute for a big conference, and rooms in San Jose were hard to find.