The Plaza Suites Hotel

3.0 / 5

•

3100 Lakeside Drive, CA 95054

Reviews from Guests

3.0/5

746

Reviews

from real guests

kimmC6034LN

Pool is great, but the hotel staff is horrendous. Also keep in mind, this location does not serve complimentary breakfast.

78randyi

good hotel that was able to accomadate at least 200 of us traveling together .. nice pool and welcoming staff . only a 30 min walk to the other side of the highway .

Happiness56510091518

1) Request for early check-in 2 days before the date - No responded 2) Arrived the lobby at 11:40am after long haul from Singapore and told room not ready and only can check in at 4pm as stated. - Ok, fair enought. 3) Go shop around at Great Mall and return at lobby 4pm. Told room not ready and given excuse, fully book before night..blar.blar.blar. So? customer need the outcome, you should work around, pull more resources, man power as you already foresee will be tight. 4) 4:45pm get the room with complimentary drink token - Ok, good crisis management, but only take action after several customers facing the late check-in as me. 5) Management does not accommodate the long haul customer which should putting in priority list. Very disappointed. I think they haven't experience as long haul customer and delayed to check in. 6) No tooth brush and paste - provided upon request....what is this? This supposed to be standard all around the world. 1st time in my travel life need get it from front desk. 7) Drinking water provided but only FOC for elite membership - Fine, but no kettle provided and guess what..need request from front desk. 8) Location wise - Nothing were surrounding - Not advise for those without car (especially oversea traveler without renting car). This is totally difference standard compared to my Xi'an stay on June for a week. Will convey my stay experience to rest of my colleague who which to travel here. Recommend the management visit and learn from them how to run the hotel.

Facilities Details

Pool

Free Wifi

Spa

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

Desk/workspace

Braille and tactile signage

On-site accessible self parking

Bicycle Rental

Ticket Service

Visual alarms in all public hallways

Horseback Riding

Elevator

Casino

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Garden

Baggage Storage

24-Hour Front Desk

Snack Bar

Self Parking

Terrace

ATM on site

Concierge Service

Pool

Free Wifi

Spa

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

Desk/workspace

Braille and tactile signage

On-site accessible self parking

Bicycle Rental

Ticket Service

Visual alarms in all public hallways

Horseback Riding

Elevator

Casino

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Garden

Baggage Storage

24-Hour Front Desk

Snack Bar

Self Parking

Terrace

ATM on site

Concierge Service

Discounts recommended for you

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10 Available Room Types

Suite, 1 Bedroom (Double)

Heating

Adjustable height hand-held shower wand

Close-caption TV

Accessible toilet

Blackout curtains

Desk

Toiletries

Roll-in shower

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Lever handle on door

Air Conditioning

DVD/CD player

Sitting Area

Non-smoking

Soundproof

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Towels

Sleep comfort items

Lowered electrical outlet

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Premium Suite (King)

Heating

Adjustable height hand-held shower wand

Close-caption TV

Accessible toilet

Blackout curtains

Desk

Toiletries

Roll-in shower

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Lever handle on door

Air Conditioning

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Soundproof

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Towels

Sleep comfort items

Lowered electrical outlet

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Suite, 1 Bedroom, Pool View (Double)

Heating

Adjustable height hand-held shower wand

Close-caption TV

Accessible toilet

Blackout curtains

Desk

Toiletries

Roll-in shower

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Lever handle on door

Air Conditioning

DVD/CD player

Sitting Area

Non-smoking

Soundproof

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Towels

Sleep comfort items

Lowered electrical outlet

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Suite, 1 Bedroom, Pool View (King, High Floor)

Suite, 1 Bedroom, Pool View (King, High Floor)

Heating

Adjustable height hand-held shower wand

Close-caption TV

Accessible toilet

Blackout curtains

Desk

Toiletries

Roll-in shower

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Lever handle on door

Air Conditioning

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Soundproof

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Towels

Sleep comfort items

Lowered electrical outlet

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Suite, 1 Bedroom (King)

Heating

Adjustable height hand-held shower wand

Close-caption TV

Accessible toilet

Blackout curtains

Desk

Toiletries

Roll-in shower

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Lever handle on door

Air Conditioning

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Soundproof

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Towels

Sleep comfort items

Lowered electrical outlet

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Facilities Details

Pool and Spa

Fitness Center

Spa

Parking and Transportation

Bicycle Rental

Self Parking

Food & Drink

Vending machine

Snack Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Horseback Riding

Entertainment and Family Services

Casino

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Desk/workspace

Designated Smoking Area

Braille and tactile signage

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Pool

Accessible route to the registration desk

Accessible public restrooms

Garden