Best Western Plus Royal Oak

Paid in full. Everything was wonderful until we found out after the fact that we were charged $40 extra for an “early check in “. We arrived early and just went in to say that we were in town. We were informed our room was ready 1:30. We didn’t request it. New policy: We have never experienced a fee for early check in. We were not informed of the fee at the time. They just gave me a paper to sign. No verbal acknowledgement of what I was signing. Very sneaky, underhanded. We paid $666 + already! Called to contest this charge. Front desk hung up on me. Called again. Thomas “the manager” answered and told me that in no way would he reimburse the $40 “early check in” He refused to give me his last name. Beware! He was rude, condescending and confrontational. I shall be contacting corporate offices

We had a great time. Large room with many extras. Very friendly staff.

This hotel was perfect for a stop doing a road trip. It had everything that you needed.. rooms were clean. Staff was friendly. It had conveniences like an ice machine, and there was a microwave and coffee machine in the room. The beds were comfortable although didn’t use it. There was a heated pool and Jacuzzi. This hotel is dog friendly. They even had a small dog park for the dogs. The only critique is that it was quite expensive for this level of motel. But this is San Luis Obispo in California so I’m sure that it’s typical for this area. Other than that I would highly recommend this hotel.