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BEST WESTERN PLUS ORANGE COUNT
3.0 / 5
2700 HOTEL TER, SANTA ANA, SANTA ANA, 92705-5602






Reviews from Guests
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3.0/5
810
Reviews
from real guests
coyotepack5
5
/
5
Great location, clean rooms, free parking
Not many places to eat at nearby. Wonderful location to John Wayne Airport
Wanderer27815199177
4
/
5
The stay was perfect.
Just the racist experience I had with the girl in the dining room, we were two guests and she just wanted to give me a single plate, she watched me and made me uncomfortable.
jessicalM9729AT
1
/
5
Stayed here because the reviews were better than other hotels. FYI: If you have issues with your room, YOU MUST SHOW STAFF IMMEDIATELY & REQUEST ANOTHER ROOM. Per the Manager, you won't be believed even if you have pictures.
Pro: Front desk & dining room staff were nice.
- We received items requested when the cleaning staff was asked.
-Breakfast was ok.
Con: The linen on the bed WAS NOT changed before we checked in (hair, body fluids, & other stains)!
- Black spots on shower curtain.
- Dead cockroach near dining hall.
- The manager wasn't available during our stay. He NEVER CONTACTED ME! THE MANAGER DOESN'T CARE WHAT YOU HAVE TO SAY OR ANY EVIDENCE YOU HAVE! YOU NEED TO LET STAFF SEE ISSUES WITH THEIR OWN EYES.
- La Quinta, which had multiple reviews in various locations regarding cockroaches, had several cop cars at the Santa Ana location (across from Best Western) 1 of the nights we were there.
- If you're not on the top floor, you will hear the people above you (kids running in their room throughout the night)
- Don't stay by the pool unless you don't mind kids screaming at 830p.