BEST WESTERN PLUS GROSVENOR AI

This is possibly the worst hotel I’ve ever stayed in. It’s currently 12:30am I have to catch a flight at 5am and I haven’t been able to sleep a wink. The whole experience has been terrible. The front desk person was rude and unhelpful when I checked in. I had issues with my company paying for the room beforehand and he didn’t even offer to help or even just look into it. The lobby and rooms are extremely dated and grimy to match the aged appearance. The room has a thermostat that doesn’t work; not a big deal the controls on the unit themselves seems to work at first, but now they’ve stopped working and the room is hot. The bed is so hard I may as well be sleeping on the floor. No matter how I lay on it, one of my arms goes numb. The blankets are cheap but at least you don’t need them since the room is so hot. Lastly, there’s no sound proofing despite being right next to the airport. I can hear every airplane and loud car going by through my headphones. I’m exhausted and frustrated. I’ll never be staying here again.

This is the hotel to avoid. Badly in need of updating, decorating, replacing curtains etc. The curtains were torn in our rooms. The service was horrible. To add insult to injury they had a power outage from 11pm through till 3am

Very nice hotel. The staff is kind and very knowledgeable. I love their breakfast and nice pool area. Out of 10 visits I only had one visit with a small problem. It was with their toilets and they came right over to try to fix it. It wasn’t fixed, but I will come here again because I know I get great overall service and attention. I know my next stay will be a better one with a better toilet. Thank you BW.