Best Western Plus Thousand Oaks Inn

My husband and I stayed at this hotel for five days, and overall, it was satisfactory. The room was maintained in a clean condition, and the staff responded promptly when assistance was required. However, it is important for travelers to be aware that the so-called ‘free’ continental breakfast is not entirely complimentary. Rather, the hotel collaborates with the adjacent restaurant to provide breakfast, offering guests a credit of $11.00 toward their meal. The ‘Continental’ breakfast costs $11.99, which means it is not completely free; additionally, it does not include juice of any kind. If guests desire juice, they must pay an additional $5.00. The restaurant features a separate menu for a small hot breakfast, and after applying the $11.00 credit, the cost is approximately $5.00. However, this same menu also includes à la carte items. When we attempted to order from this menu, which would be less than $11.00, we were informed that this was not permissible, which we found to be illogical. Upon inquiries at the front desk regarding the breakfast arrangements, we were told that they were unaware of the specifics and that it was the restaurant’s policy. It is perplexing that the hotel is uninformed about their arrangement with the partner restaurant. Our only additional concern was that some of the hospitality staff and restaurant personnel did not speak English. Although they were exceedingly friendly and endeavored to assist us, communication proved to be challenging.

Filthy carpet. Made my white socks turn literally black on the soles. False sense of cleanliness.

We would rate this particular BW as a 2 star only. We stayed there a few times, and every time the area in and around the elevator was very dirty. We even mentioned there was a dead bug in the elevator. Next time we went in, the bug was still there, even though we told the front desk. Towels in the room are paper thin. But the room itself was very quiet, except for the A/C which woke us up when it went on at 3:00 am. The biggest change from a previous stay, was the change in the "free " breakfast. The "free" portion is very, very basic. You can however, purchase a full breakfast and get $11.00 deducted, which supposedly is the value of the " free" breakfast. The location works well for us, that's why we've stayed there a few times. But will reconsider it in the future. There are other hotels nearby that we'll check out.