Best Western Plus Town Country Lodge

The hotel is very clean. We like that is had a microwave and a refrigerator. The room had a bit of a closed up smell. Maybe a bit of mold or prior water damage. The pool and hot tub are very nice. The breakfast is perfect with plenty of choices. This is a good place to stay for a night or 2. We would stay here again.

I stayed here for several nights after a long 12-hour drive, arriving early in the morning. I had specifically requested a ground-floor room near an exit/end of the hall due to mobility/disability needs. Overall, once settled, the property delivered a solid, comfortable experience, but the check-in process was deeply frustrating and unprofessional. The front desk clerk greeted me but immediately and repeatedly shouted “No no no, check-in is not until 3 pm” the moment I said I was there to check in—like a broken record. She then read my entire reservation comments out loud in the lobby (including my accessibility request) while a line formed behind me: “I see here you requested ground floor near an exit, no no, those rooms are all dirty… you’ll have to come back at 3 pm.” It felt tactless, loud, and lacking any basic manners or empathy—especially disappointing for a chain like Best Western that prides itself on hospitality. She offered an upstairs room if I wanted to check in immediately, which I took out of sheer exhaustion. (Note: There is no elevator, but it was only about 20 steps up—manageable, though not ideal for everyone.) The room itself was a pleasant surprise and the highlight of the stay. The bed was incredibly comfortable—you practically melt into it—and the TV setup was fantastic: You can set an alarm to wake up to any channel at any time, with a great package including various third-party apps I actually used. Amenities included a coffee maker, fridge, microwave, desk, side chair with ottoman, closet (curtain instead of door), and two nightstands. The AC worked well, and there was even a connecting door to the next room (which I usually avoid for security but overlooked after a good rest). Minor gripes: Pillows flattened quickly and needed replacing, lighting was harsh white LED (not cozy), shower had very low water pressure (step-down tub/shower combo in a dated bathroom), sink separate from shower/toilet area, and hot water was a morning battle. The extra connecting door was an eyesore but forgotten after sleeping. One window opened fully to a backyard view, but leaving it open too long brought in a dog urine smell from outside. Bath products were sensational—nice scent and quality (brand escapes me now). Housekeeping was abundant and thorough; I saw maids everywhere keeping things spotless, though a couple were a bit clumsy (e.g., knocking on my door with a privacy sign up, then yelling “sorry wrong room” while running away—awkward but minor). Breakfast was a strong point: Fresh waffles, scrambled eggs (pre-cooked not fresh), yogurt on tap, hard-boiled eggs (great for snacking), and rotating items (Sunday had biscuits and gravy, though gravy had pork). Bananas were often green, coffee a bit dark/cheap, but the attendant did an excellent job stocking everything—tip her if you enjoy it! Service ran 6-9 AM. The property is huge (three long connected buildings, not lodge-like), dated in spots, but very quiet and clean overall. Ice and vending machines available (one ground-floor ice machine was out). Some areas (like the dog waste patch and astroturf spots) reeked of urine and could use enzymatic cleaning or hosing. I noticed occasional beer bottles near exits/cars and a few suspicious lingerers in the parking lot—nothing major disrupted my stay, but worth noting for safety-conscious travelers. Location is convenient: Central with fast food, restaurants, grocery, Walmart, premium outlets, and even a dispensary nearby. Check-out was seamless via phone—no need to face the front desk again. Would I return? Probably yes, mainly for the comfy bed, excellent TV/alarm feature, solid breakfast, and quiet vibe—especially if I could avoid peak check-in crowds or get early check-in confirmed. But the front desk experience left a bad first impression; better training on hospitality, discretion (especially with accessibility requests), and professionalism would go a long way. 4 stars because the stay ultimately improved a lot after check-in.

Overall a good hotel, clean room, good breakfast except for juices. The bed is of lower quality than in other Best Western. The pool at the back doesn't make you want to. The rest is okay. Ideal hotel to make a stop.