Crowne Plaza Hotel Los Angeles Intl Airport

After a trip staying in mostly two and three star hotels I decided to treat myself on my last night in Los Angeles. I wasn't disappointed. This is a nice hotel and had one of the most comfortable beds ever! Most of all the rooms are quiet and peaceful. The hotel is clean, modern and has all the amenities you need. Close by is the airport with a shuttle bus to and from the Sonesta every fifteen minutes. In the area around the hotel there are places to get some food and if you go a street or two back you will find some street food at a much lower price. I also found the staff friendly and approachable. If you are in LA and need a place close to the airport or for a stop over then I highly recommend.

After arriving just before midnight, we found five to ten people in line, all waiting to check in. Unfortunately, after waiting about ten minutes, I found out that there were no rooms available (even though I had booked months earlier), and that there _might_ be another room available in about an hour, but "we can't promise that". No other options were offered, no assistance in finding rooms in another hotel. We ended up walking across the street and booking a last minute rate room at the Hyatt.

I was charged an additional $116 destination service fee that was never disclosed during booking or at check in. When I made the reservation, the total price appeared to include all taxes and fees. At no point was I informed by email, phone, text, or by the front desk that I would be charged another $116. I only found out after checking my credit card statement, which was a complete surprise. When I called the hotel, they refused to take responsibility for not disclosing the fee at check in or even notifying me afterward as a courtesy. They also require a $200 per night, per room security deposit, which is the highest I have ever been asked to pay. If you are planning to stay here, make sure you carefully review every charge. You could end up being billed additional fees that were not clearly disclosed.