Extended Stay America Orange County - Yorba Linda

I stayed in this hotel for two weeks during Christmas and New Year while visiting my family in town. I felt like I had to beg the staff to schedule house keeping service. After a couple requests to clean my room I was informed that they proved cleaning only once a week. I had a hope they would clean a room before Christmas but no, they kept the room dirty. During scheduled cleaning all they have done was they changed towels and cleaned the bathroom. They have not collected trash from the kitchen, they haven’t changed linings, they haven’t dusted furniture, they haven’t cleaned the floor. SERIOUSLY? After a complain to duty manager they scheduled me for another cleaning. Thanks God they changed linings. Very generous. But they haven’t cleaned the floor again. I gave up on asking to provide a proper cleaning (remember, only once a week) and I let it be. All I can say that it is ABSOLUTELY UNACCEPTABLE SERVICE if the place consider to be called a hotel no matter how many stars. Housekeeping is the key to any place!!! Keep it in mind!

I arrived at Extended Stay Yorba Linda late on 10/12. I was really tired and Lynsey at the front desk was really helpful and quick to get me checked in. I called a couple of times and she quickly responded with the items I needed. Great Customer Service from this young lady.

Customer service was awful and poorly trained. I was cursed at by the day manager. I could never get a full set of cookware even when I begged. The district manager was unhelpful and lied about offering a refund for my troubles. Based on my experience and many reviews I've found, I'd suggest staying anywhere else including, the other. I will never stay here again or recommend it to anyone else. As of now I have been brushed off by management regarding my experience and doubt I will be contacted about the many issues I had here.