Crestwood Suites Of Denver Aurora

They are racist and it’s really only one person in particular, Sol Rosario the name of the Hispanic lady that majority be at the front desk , she’s very racist , rude , and a very vile vindictive person . How are you a minority being racist to other minorities outside her race . I was a paying customer on time , for the past 3 months and after a month you are legally a resident of the hotel and they have to go through another process to evict you out through courts . Well she called the police on me and got me trespassed for no reason even when I had evidence and told the police to review the cameras . I never said more than a few words to this lady and we only spoke when I went to pay my room every week . People smoke weed in their rooms , have pets even when they claim “ no pets “are allowed AND THEY ARENT SERVICE DOGS LIKE SHE CLAIMS IN THE REPLYS , she sneaks off to sleep in rooms which is why you always have to track her down to be at that front desk when you need some assistance, it’s even people in there in the process of being evicted so they are there laying in rooms Scott free but had the nerve to call the police on a person who never gave them a problem . She’s not happy with her job , her life , or her self so you can tell she takes it out on other people . God sits high and sees all so when it’s all said and done it will be a day she’ll be one paycheck away from being in the same predicament people that have no choice but to pay for a room while trying to get their life back on track . She’s an employee that really needs to be reevaluated and retrained because sooner or later she’s going to cost that hotel out of a lot of money . People are already going through a hard time , and she chooses to put extra weight upon people shoulders instead of treating everyone with kindness . Her attitude is disgusting, she talks to people like they are bothering her and that’s not right at all . She’ll never have any good luck in life cause karma will visit her someday and no one will have sympathy for like she lacks to have for other people . She gets to go home everyday while people in that hotel , have to figure it out either everyday or week to avoid being out in the cold . Let’s start having the compassion and sympathy for that as a front desk worker. That’s all she is , is a front desk worker acting like she’s the ceo

The location is very good. Overall, it is clean and well-maintained. My suite is as comfortable as an apartment with nice decor. The stairwell and elevator is easy to access, clean, spacious and well lit. Outdoor lighting provides additional security. The area is walkable and close to transportation. An on-site Laundry facility is available {7am-11pm}

I’ve been a resident at InTown Suites in Aurora since March 2024 when I relocated for a new job, and while the pricing may seem competitive for the area, the overall experience is far from what one would expect—even from an extended stay property. This review isn’t written out of frustration alone, but from a sincere desire to raise awareness about the day-to-day reality of staying here. The most pressing issue is the environment created by certain long-term residents. Excessive noise is constant—loud conversations, shouting, children running in hallways at all hours, and disruptive behavior from neighboring rooms. On one occasion, I had to contact the police due to what I believed was a case of child abuse. I also captured recordings of ongoing domestic disturbances. Despite bringing this to the attention of the on-site manager, the same behavior continues, raising questions about how (or if) management is enforcing any policies. I’ve also been displaced from my original room for nearly two months due to a ceiling leak. I was told it would be repaired in three weeks so I could return. That promise was made almost eight weeks ago. I continue to pay the same rate for a smaller room while being given no clear timeline or resolution. While the housekeeping staff works hard and the location is convenient, these positives are overshadowed by more systemic issues. The property suffers from bad odors in common areas, inconsistent cleaning schedules, and a general lack of order. Residents often exhibit troubling behaviors—ranging from poor hygiene to suspected substance use. It’s clear that there is no meaningful guest vetting process. The management on-site appears limited in authority or overwhelmed by the scale of the issues. Corporate customer service, when contacted, refers all concerns back to the same management, resulting in a frustrating cycle with no accountability. For those considering a long-term stay here, especially if you work remotely, I urge caution. What initially looks like a budget-friendly option quickly becomes draining due to constant noise, lack of enforcement, and the absence of structure or security. In a shared living space, quality of life hinges as much on the people around you as the building itself—and unfortunately, neither is adequately managed here.