SUPER 8 AURORA DENVER AREA

The room was booked through Expedia and upon arrival the hotel turned us away at the front desk claiming their computers wouldn't allow them to log in. I was assured that through the booking agent a refund would be provided but the next day they claimed no refund would be available because I never showed. I lost the cost of a room stay and their customer service was incredible insensitive to the mistake and the general manager even hung up on me in the middle of trying to get it resolved.

Very affordable rooms, but please remember you get what you pay for! This hotel used to be a motel 8 I believe but under the new name of knights inn, it’s just gotten even worse in my opinion. The rooms all have a lingering odor that I can’t identify. There’s police sirens constantly going off. There’s violence and/or car break ins almost every single night. I would never bring my child here. It doesn’t feel safe. It looks like our door has been kicked in, more than once. Just save yourself the time and hassle, spend the few extra bucks and go stay somewhere else!

Needs to be updated all the way around. Customer service, the rooms are way outdated, the breakfast is really small for the price they charge for one night. If you want to cancel its a work of God to get some off your money back. Just bad experience