Avon Village

We discovered there is no AC only when we got to the room. There were a couple of fans that did nothing to cooling down the 80 plus degree heated 2 bedroom condo. Medical conditions forced us to go to a different resort that had AC, and when we explained our medical conditions and asked for a refund the manager said AC is not under amenities, so as far as they are concerned they disclaimed everything appropriately, so no refund for us!! When i checked the amenities I noticed Heat is not listed either, but they have heat working, so according with the explanation we got one should find Heat under amenities! The story kept changing depending who we talked to, from “no one around here has AC” to “we actually have one unit with AC”.. we were offered 30% discount for our future visit with them. Winter visits might work, definitely not the summer!! However we felt the AC situation should be made clear, instead is very shady and unprofessionally handled, almost like they are trying to keep it a secret until is too late!! we felt cheated out of our money, and had to come up with more $$$ just so our family vacation would not be ruined, plus a 20-hours drive not be in vain. We do not recommend this place!