Crystal Peak Lodge

Really disappointing check-in experience, especially for the price point. After traveling all day with my family and young daughter, we arrived at the lobby around 6:00 PM only to find it closed with a sign directing us to check in at One Ski Hill. We drove to One Ski Hill, and that lobby was also closed with another sign directing us to River Mountain Lodge. After going back down the mountain, we then waited around 30 minutes while the front desk staff had to be walked through how to check us in. In total, what should have been a simple check-in turned into a frustrating hour-long process with multiple locations, poor communication, and no smooth handoff. My daughter was tired and crying, and we were exhausted from travel. For a hotel/resort at this price, this level of disorganization is unacceptable. The staff member was polite, but the system and process were very poorly handled. Guests should not be sent from location to location after a full travel day, especially when paying premium rates.

Terribly shabby furniture let’s the property down. We stayed in room 102 and the furniture was appalling. I will upload photos that show the lounge has collapsed and you sit on the springs, the arm on the one seater have collapsed. All the timber furniture is badly marked and the blinds are broken. This is a Vail property and it’s simply not good enough. It’s a shame as the property is otherwise good and the lift access is brilliant. Don’t stay here.

Room was 80 degrees , staff did not help wanted our family to open the balcony window ( temp outside 29 degrees) and go to sleep . Staff was very rude , hung up when requesting help . One of the guys told us that it is our problem as we reserved the room . Spent 6k for 3 nights for the worst stay ever