One Breckenridge Place Townhomes

ONE BRECKENRIDGE PLACE UNIT #16 Since VRBO would not let me post my review on their website, this is my only option to let reviewers know how awful Unit #16 and the management services, Great Western Lodging, was during our stay in March 2021. Based on the VRBO reviews, there were maintenance issues in January 2021 (refer to Greg W. ‘s review) and the owner indicated they received their email and the maintenance team is already reviewing the items before the next guest arrives. The next guest did not mention anything about the maintenance issues, so I thought the issues were addressed. Come to find out when we checked in on March 15th none of the January 2021 maintenance issues were addressed. When you pay a premium price of ~$5.7K/week, you would expect a certain level of quality and cleanliness of the condo. We use VRBO many times and by far this is the worst experience. In addition to the complaints below, the customer service at Great Western Lodging was below my expectations (especially when the General Manager hangs up on you). Below are the same and new maintenance issues. 1. The 1st day we checked in, the master bathroom has a disgusting smell. There was dried vomit all on the walls by the toilet. I pick up a couple of chunks off the wall with toilet paper and then grossed myself out. I think the floor was not cleaned completely because I can see remnants of something on the floor. Therefore, I had to clean the bathroom floors myself because I need a functioning bathroom. Also note on VRBO, the management company indicated "We have implemented additional cleaning standards to ensure our rentals and linens are clean and sanitary.". Apparently, this is not the case if I’m cleaning vomit off the wall. 2. Maintenance installed a 1/2 broken shower knob that I almost cut my hand on. There was only one setting that worked on the shower head and the rest of the settings were broken. My problem with this maintenance issue is the property owner had 2 months to address this issue and it was still not fixed. 3. The sliding back door does not lock. 4. The master bathroom toilet was not working properly. The water ended up overflowing the toilet and flooding the bathroom. The water went under the baseboards and leaked out through the air vent in the garage. Due to the amount of water overflowing the toilet and spreading throughout the bathroom, I had to clean up the mess. 5. Both of the drains in the master bathroom sinks do not properly function. The left side sink stopper does not work and the right side sink drains very slowly. 6. After using the blender, the blender started to smell like smoke so we had to stop using it. 7. My sister used the hairdryer (the room across from the washer and dryer) and it overheated where it singed off her hair. 8. There is a note outside the garage door indicating "To take off your boots in the garage before entering the condo or you may be charged $250 for cleaning services". I want to inform you there are numerous dirty and dingy areas and bleach spots throughout the condo. I am highly disappointed in VRBO to allow Great Western Lodging post inaccurate descriptions about their property listings. Be warned do not stay at Unit #16 or use Great Western Lodging as your property management services.

Great location. #12 where we stayed was on the street, so street noise at night with the windows open. The unit needs some TLC. Brand new appliances, that was nice. But old carpet, mattresses were old and lumpy. Couch was old and lumpy. When we arrived, the trash in the kitchen had not been taken out, and a sock was sticking out of the couch, so perhaps a not so great cleaning crew? But it is a wonderful location, and the property itself is well kept.

Very convenient to Quicksilver 6 person chair. We were in unit 32. Overall nice place for three couples. There were a few items on the unit that need TLC. The sliding door out to the hot tub being one of them. The queen bed down stairs could be replaced as the couple that had that room indicated it was uncomfortable. The fitted sheets would not stay on it, they actually asked for another set to see if that would fix the issue. The afternoon sun was hard to deal with as the upper Windows had no way to block it out. We actually had to wait until after 6:15 PM to sit down at the dining table because the sun would blind you otherwise. Easy walk to down town and the shops.