La Quinta Inn & Suites Colorado Springs South Ap

Given the other reviews of this hotel, I never would've stayed here but a family member booked it so here we are. I was really dreading the stay but after checking in and looking things over, I breathed a sigh of relief. The room was clean, and comfortable. We pulled the sheets back to make sure they were clean and they were. The a/c worked great but was noisy. There were also some house cleaning issues in the bathroom and paint peeling from the ceiling. The shower got warmish but not hot. The free breakfast was the usual lineup of cereal, eggs, sausage, and waffles and was very good. There were lots of families staying there probably because its very affordable. I would find a nicer place to stay next time, but I wouldn't be afraid to come back here. For the price, this hotel delivers.

I stayed at this La Quinta from Monday, 9/14 through Monday, 9/21 for a work trip, and it was the worst hotel experience I've ever had. Day one, I got locked out of room 623 more than once. Moved to room 204 hoping that would fix it, but came back after a full day of work and got locked out again, had to make two separate trips to the front desk just to get new key cards programmed. Talked to other guests that week who were dealing with the exact same problem, so this clearly wasn't an isolated issue. That same night, the guest next door started pounding on the wall and yelling at me. I went straight back down to the front desk to request another room, as I still had five nights left on the trip, and asked to speak with the General Manager. Was told he wasn't on site. Finally landed in room 606, which was at least quiet, but by then I'd burned a good chunk of a busy work week just trying to get a room that functioned. And through all three rooms, no hot water. Not warm, not lukewarm, cold. Even at the sink. I had ice cold showers the entire stay. Room 204 also had no hair dryer, just an empty bag sitting where one should've been. After watching how this property was managed all week, I think every guest who stayed here that week deserves a proactive reimbursement from Wyndham. Making people fight for that after an experience like this is just poor treatment of paying customers.

I was very unimpressed with quality of the units that I have stayed in. There was a lot of house keeping items missed, hair in bath tub and floor, blood on the floor, linen missing from beds.