Comfort Inn Downtown

This place is terrible! I booked my stay here as part of a large business delegation, and I wish I hadn’t. The hotel has central air, meaning that there is no control in the room over the temperature. My room is HOT. When I called the front desk to have the “engineer” come up to fix it, nobody answered the phone. I had to go back down to the front desk to get the “engineer” to come to my room. The air conditioning never came on. No air blows through the vents. Their solution was a box fan! It’s 90+ degrees every day I am here! Then they have the nerve to charge $3 for a bottle of water, during a heatwave in a room with just a box fan! The ice machines don’t all work. The floor is filthy. I took my socks off and then realized I had to go to the bathroom. I looked at my feet before I got in bed and they were black. There are no wall sockets near the bed so plugging anything in requires extension cords, which isn’t helpful when one of the two plugs in the room is being used by the box fan. Several of my colleagues have lost power during out stay.

Hotel by name however certainly not by service it feels as it is a cost center and nothing more. I am very limited in my ability to walk around so I had no other choice but using the very expensive car park. Staff I dealt with could not care less whether or not I was there and the behavior was the same with other customers. Staff speaking to each other in front of you in Spanish as if you are not here. I waited 10 minutes until someone showed up at check out as she was having breakfast. Amenities wise they have a corner where you can buy snacks most of it was empty. Bedroom was ok, the phone did not work and the tv was so flimsy that you thought it was made of cardboard. The best was the location of the toilet flush which took me a while to find just above the sink!

The room itself had several issues. The sheets had visible dirt and black stains, the room was consistently hot with almost no airflow, and after maintenance attempted a repair, the only solution offered was two box fans. We also paid for a city-view room, but our room faced away from the city. The most concerning issue was the elevator. On two separate occasions, my key card would not allow me to access my floor, leaving me stuck riding the elevator until I could get assistance. What frustrated me most was the lack of response from management. They carry a welcoming atmosphere but I brought these concerns to their attention during my stay and felt they were largely brushed off rather than addressed and because I booked third party they treated me like my issues were mundane. I understand that issues can happen at any hotel, but the combination of cleanliness problems, maintenance issues, elevator access problems, and poor customer service made this one of the most disappointing hotel experiences I’ve had. I’m giving it two stars because the location really is convenient and nice.